Genesys Developer

Position: WFM Genesys DeveloperExperience: 5+ YearsWork Location: Bangalore/ChennaiNotice Period: Immediate to 45 Days.Job Description:Genesys PureEngage Platform Knowledge.GRAT (Genesys Rules Authoring Tool)Intelligent Workload DistributionOmnichannel/Digital ChannelsWorkflow Design & Optimization

Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

Exp: 5+ yearsJob Location: Chennai / BangaloeWorking from Office is mandatory.Key Skills/Traits To AssociateiWD experience is mandatory .Genesys PureEngage Platform Knowledge:Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses...

Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

Dear Candidate,We have a Job Opening for Specialist Software Engineer Genesys in Banking Based Product Company at Bangalore.Requirement Details:Location: BangaloreDesignation: Specialist Software Engineer - GenesysExperience: 3.5 to 7 YearsAll version related Genesis ENGAGE are fineExpected Notice Period: Immediate to 30 daysResponsibilities:To develop...

Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field.8-15 years of experience in designing and implementing solutions for atleast any 2 of the below products.Genesys PureCloud,MS Teams Phone SystemUnify OpenScape platforms.In-depth knowledge of telephony systems, VoIP protocols, and contact center operations.Strong...

Job Title: Senior IVR QA Engineer (Cyara / Genesys)Experience: 6+ YearsLocation: Remote / Onsite (as applicable)Employment Type: Full-TimeAbout the RoleWe are looking for a highly skilled IVR QA Engineer with deep expertise in Cyara and Genesys IVR platforms. The ideal candidate should bring strong testing fundamentals, hands-on automation skills, and a...

What success looks like in this role: This position will provide telephony infrastructure support for Unisys and Unisys client's Global Cloud Contact Center/Enterprise telephony environment and is accountable for support across the enterprise for technologies in scope.Automate routine maintenance and monitoring tasks for the Global Contact Center ACD using...

What success looks like in this role:This position will provide telephony infrastructure support for Unisys and Unisys client's Global Cloud Contact Center/Enterprise telephony environment and is accountable for support across the enterprise for technologies in scope.Automate routine maintenance and monitoring tasks for the Global Contact Center ACD using...