Sr Genesys Voice Network Eng

2 days ago

Bengaluru, Karnataka, India Unisys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

What success looks like in this role:

This position will provide telephony infrastructure support for Unisys and Unisys client's Global Cloud Contact Center/Enterprise telephony environment and is accountable for support across the enterprise for technologies in scope.

  • Automate routine maintenance and monitoring tasks for the Global Contact Center ACD using scripting and automation tools.
  • Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances.
  • Create and deploy automation workflows to manage audio/Video conferencing systems, including proactive health checks and troubleshooting.
  • Automate the process of updating and maintaining video conferencing endpoints through centralized management systems.
  • Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency.
  • Implement automation scripts to streamline CTI environment management and troubleshooting.
  • Automate the generation and distribution of regular reports to improve efficiency and accuracy.
  • Create and integrate automation solutions for emerging telephony technologies to facilitate seamless deployment and management.
  • Automate initial troubleshooting steps for user trouble tickets to reduce response times and improve service levels.
  • Develop automation scripts for testing and executing Cloud Contact Center Disaster Recovery plans to ensure reliability and efficiency.
  • Automate the configuration and provisioning of IP phones, IP softphones, and Video endpoints to streamline support processes.
  • Implement automated tracking and notification systems to manage vendor maintenance requests and activities efficiently.
  • Automate communication and ticketing processes with carriers to expedite problem resolution.
LI-CM1

You will be successful in this role if you have:

Overall 6+ years of experience in Enterprise Telephony and Contact center technologies

· Extensive experience in designing and implementing cloud-based contact center solutions.

· Knowledge of cloud platforms, such as AWS, Azure, or Google Cloud IaaS and PaaS.

· Proficiency in cloud architecture design principles and best practices.

· Strong understanding of networking, security, and infrastructure/cloud components.

· Experience with cloud voice migration strategies and tools.

· Demonstrates strong knowledge across a wide range of services and solutions.

· Knowledge in emerging solutions, roadmap, and the business applications of technology.

· At least one Microsoft, CISCO, Genesys or Cloud certification credential

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .

  • Sr Genesys Voice Network Eng

    2 days ago

    Bengaluru, Karnataka, India Unisys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What success looks like in this role: This position will provide telephony infrastructure support for Unisys and Unisys client's Global Cloud Contact Center/Enterprise telephony environment and is accountable for support across the enterprise for technologies in scope.Automate routine maintenance and monitoring tasks for the Global Contact Center ACD using...

  • Network Voice Admin

    2 days ago

    Bengaluru, Karnataka, India Wipro Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Key Responsibilities:Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud.Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions.Working knowledge of Genesys on-prem which is installed on Windows platform, including IVR configuration and call...

  • Voice Engineer

    2 days ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Voice and Telecom Specialist SkillsUnified Communications and Cloud Contact Center ExpertResults-driven and self-sufficient Voice and Telecom professional with extensive hands-on experience designing, deploying, and managing enterprise voice and communications systems. Highly skilled in Cisco Unified Communications Manager (CUCM), Cisco Unity, UCCX, Webex...

  • Genesys PureEngage

    3 days ago

    Bengaluru, Karnataka, India Unified Consultancy Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Exp: 5+ yearsJob Location: Chennai / BangaloeWorking from Office is mandatory.Key Skills/Traits To AssociateiWD experience is mandatory .Genesys PureEngage Platform Knowledge:Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses...

  • Contact Center

    4 weeks ago

    Bengaluru, Karnataka, India, Karnataka HCLTech Full time

    Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

  • Genesys Cloud Developer

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

  • Betsol - Telecom Engineer - Voice & Telecom

    1 week ago

    Bengaluru, Karnataka, India Betsol LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : Company Overview : BETSOL is a cloud-first digital transformation and data management company, delivering products and IT services to enterprises across 40+ countries. With multiple engineering patents and recognized industry awards, BETSOL consistently achieves a Net Promoter Score (NPS) 2x the industry average. Our product line, Zmanda...

  • Sr. Lead SW Dev Eng

    1 week ago

    Bengaluru, Karnataka, India Advanced Micro Devices, Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    WHAT YOU DO AT AMD CHANGES EVERYTHINGAt AMD, our mission is to build great products that accelerate next-generation computing experiences – from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create...

  • Network Voice Engineer

    2 weeks ago

    Bengaluru, Karnataka, India HCL Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Network Voice Engineer We're looking for a Network Voice Engineer to join our dynamic team Location: Bangalore Experience: 4+ years If you have hands-on experience in voice network technologies, troubleshooting, and enterprise-level communication systems, this could be your next big opportunity

  • Sr Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Black Box Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionRequired Skills & QualificationsTechnical ExpertiseStrong programming skills in C++, Python, SQL, JAVA, HTML, CSS, APACHE, SQL Developer, XML etc.Deep understanding of Avaya applications (OD, AEP, POM, Predictive Dialer).Knowledge of TTS, STT, Generative AI, and Conversational AI on multiple platforms.Familiarity with Avaya enablement services...