Sr Engineer

2 days ago

Bengaluru, Karnataka, India Black Box Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Description
Required Skills & Qualifications

  • Technical Expertise

  • Strong programming skills in C++, Python, SQL, JAVA, HTML, CSS, APACHE, SQL Developer, XML etc.

  • Deep understanding of Avaya applications (OD, AEP, POM, Predictive Dialer).
  • Knowledge of TTS, STT, Generative AI, and Conversational AI on multiple platforms.
  • Familiarity with Avaya enablement services (TSAPI, DLG, DMCC).
  • Working knowledge of Genesys IVR and Genesys Foundry.
  • iOS, Android development knowledge would be added advantage.
  • Experience in designing Conversational AI workflows with LLMs and third-party AI APIs.

  • Exposure to omnichannel solutions (voice, chat, messaging).

  • Cloud & Platform Knowledge

  • Experience with cloud telephony/contact center platforms: Avaya, Cisco, Genesys, Zoom, RingCentral.

  • Understanding of API integrations, cloud deployments, and microservices architecture is a plus.

  • Professional Skills

  • Strong problem-solving skills with the ability to design and deliver scalable solutions.

  • Excellent communication and client-facing skills.
  • Ability to work independently and lead technical discussions with stakeholders.

Qualification:
Bachelor Degree / Masters Degree having working experience more than 8+ Years.

Certification:
Holding certification on : Cisco, Avaya, Genesys, Microsoft etc.

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