Cloud Contact Center Lead Engineer- PAN India(Preferred immediate joiners)
4 weeks ago
Dear All,
Hiring for Cloud Contact Center Lead & Architects for PAN India location
Exp: 12-15yrs
NP: Immediate joiners
Work Mode: Hybrid
Job Description:
We are seeking a highly experienced Contact Center Architect with 12 to 15 years of experience to join our team As a Contact Center Architect you will be responsible for designing and architecting Genesys Cloud CXAmazon Connect Nice CXOne solutions based on business requirements and technical considerations You will collaborate with stakeholders lead the implementation and configuration of respective Contact center platforms solutions and oversee the integration with other systems and applications Additionally you will be the SPOC for the clients and also provide technical guidance and support to the contact center team to troubleshoot complex technical issues and stay UpToDate with the latest AI features and capabilities across the contact center platforms Genesys Cloud CX, Amazon Connect Nice CXOne
Desired Skills
1.Should have sound knowledge and hands on experience of 12 to 15 years with Cloud Contact Center platform architecture and implementation Genesys cloud, Amazon Connect Nice CXOne
Strong knowledge of Customer Service Operations and experience in leading Customer Service operations assessment benchmarking
2.Gen AI exposure to any of the LLMs
3.Hands-on experience with the implementation of Virtual Agent Amazon Lex Google CCAI Agent 4.Experience in integrating contact center platforms to retrieve data from Database or API
Interested candidates please apply with below details
Exp:
CTC:
ECTC:
NP:
Regards
Sweta K
-
Cloud Engineer
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full timeTCS is looking for Immediate joiners for Cloud Engineer role in Bangalore.Role: Cloud EngineerYears of Experience: 8 to 12 yrsLocation: BangaloreNotice Period: Immediate Joiners are preferred or 0-15days Notice PeriodEx-TCSers are not applicableRoles & Responsibilities:Experience managing common AWS/GCP services (EC2, RDS, S3, VPC, CloudFormation, Google...
-
Contact Center Cloud Engineer
3 days ago
Bengaluru, Karnataka, India Innova ESI Full time ₹ 6,00,000 - ₹ 18,00,000 per yearContact Center Cloud Engineer6 months4-7 Years4+ YearsBasic Qualifications∙ Bachelors/Degree in Computer Science or other technology field∙ 5-7 years of Contact center experience∙ 1-2 years of experience with Azure Dynamics 365 and Azure Communication services∙ Working knowledge of Copilot Studio∙ Sound knowledge of MS/Azure infrastructure∙...
-
Contact Center
4 weeks ago
Bengaluru, Karnataka, India, Karnataka HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
-
Contact Center Technology Implementation
11 hours ago
Bengaluru, Karnataka, India NR Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPrimary skill : Contact Center Technology ImplementationMust Have skills : Genesys+Tech Arch+ Tech ManagerExperience: 15+ YearsLocation : Pan IndiaProject Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.Must have skills : Contact Center Technology ImplementationGood to have skills :...
-
Contact Center Architect
7 hours ago
Bengaluru, Karnataka, India Study Abroad 7 Full time ₹ 12,00,000 - ₹ 36,00,000 per yearIf you have strong expertise in Genesys Cloud CX, Amazon Connect, and Nice CXOne, along with solid development skills in Java, , and React, we'd love to hear from youExperience: 12–15 YearsLocation: BangaloreWork Mode: WFONotice Period: Immediate to 15 DaysKey Responsibilities:Design and architect Cloud Contact Center solutions using Genesys / Amazon...
-
Contact center
2 days ago
Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: BengaluruJobType: full-timeAs a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...
-
Contact center
2 days ago
Bengaluru, Karnataka, India Weekday AI Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: BengaluruJobType: full-timeAs a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...
-
VMware Cloud Foundation Engineer
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Incluziv Full timeAbout the Company: WiproRole: VMware Cloud with NSX/Aria exp (Strong experience on VCF & NSX-T)About the RoleMandatory Below are Mandatory SkillsResponsibilitiesPlan, design, and implement VMware Cloud Foundation (VCF) environments including management and workload domains.Deploy and configure NSX-T/NSX-V, including logical switching, routing, firewalls, and...
-
Contact Center Specialist
1 week ago
Bengaluru, Karnataka, India Baylor Scott & White Health Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...
-
Contact Center Specialist
2 days ago
Bengaluru, Karnataka, India Baylor Scott & White Health Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout UsHere at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.Our Core Values are:We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for...