Contact Center Cloud Engineer

If you have strong expertise in Genesys Cloud CX, Amazon Connect, and Nice CXOne, along with solid development skills in Java, , and React, we'd love to hear from youExperience: 12–15 YearsLocation: BangaloreWork Mode: WFONotice Period: Immediate to 15 DaysKey Responsibilities:Design and architect Cloud Contact Center solutions using Genesys / Amazon...

This role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: BengaluruJobType: full-timeAs a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...

This role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: BengaluruJobType: full-timeAs a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...

Aura Cloud is a class leading cloud platform for financial institutions to launch and run their business at light-speed. Our platform is at the center of our customers' digitization path and business critical.We provide 24/7 platforms for critical core financial applications that require a very high degree of quality and stability of the platform. We are...

JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...

About UsHere at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.Our Core Values are:We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for...

Job Summary:As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must...

Who We AreSpectro Cloud aims to make infrastructure boundaryless for the enterprise, from data center to edge and every platform in between. We provide solutions that help enterprises run applications on Kubernetes, their way, anywhere.Established by a team of multi-cloud management experts and industry veterans with a track record of success, we're at the...

We need you to:Own our SQL database systems and meet critical quality, availability, performance and reliability goalsDesign and build the tools, frameworks, systems, and processes related to the operation of our databases and integration with Site Reliability capabilitiesWork with the development teams to design scalable, robust systems using cloud...

QA Team Leader - Contact CenterLocation: BangaloreCTC: Up to 5 LPAWork Mode: Work From OfficeJob Type: Full-TimeAbout the RoleWe are hiring a QA Team Leader to monitor call quality, support agent performance, and enhance customer experience. This role involves reviewing customer interactions, tracking key metrics, and ensuring service quality across the...