Genesys Cloud Developer

19 hours ago

Bengaluru, Karnataka, India consultant Full time

Responsibilities :


- Client Stakeholder Management : Serve as the primary technical point of contact for clients, effectively managing relationships and expectations through strong communication and interpersonal skills.

- Discovery & Analysis : Lead and facilitate discovery workshops to gather, analyze, and document project requirements. Conduct thorough analyses of existing contact center infrastructure and workflows.

- Solution Design : Perform detailed Fit-Gap analysis on Genesys Cloud features and capabilities to design optimal solutions. Support and collaborate with functional teams during workshops.

- NLU IVR Development : Design, develop, and implement Interactive Voice Response (IVR) systems using Genesys Dialog Engine flows.

- Integration : Utilize your understanding of API concepts to integrate third-party systems and services into Genesys IVR flows using Data Actions.

- Deployment & Enhancements : Manage the full lifecycle of solution deployment and release management, including handling enhancement requests and bug fixes.

- Documentation & Training : Create comprehensive training materials and handover documents for clients and internal teams to ensure a smooth transition and long-term :


- Experience : 5+ years of hands-on experience with the Genesys Cloud platform.


- Genesys Expertise : Deep functional and technical knowledge of Genesys Cloud, including its core features and Client Management : Proven ability to effectively manage client relationships and conduct stakeholder Workshop Facilitation : Experience in leading discovery workshops and eliciting detailed project requirements.

- Technical Skills : Strong understanding of contact center infrastructure and the ability to perform a thorough Fit-Gap analysis.


- Development Skills : Hands-on experience with NLU IVR development using Genesys Dialog Engine flows and integrating APIs via Data Actions.


- Soft Skills : Excellent communication, analytical, and problem-solving skills.

- Project Lifecycle : Experience in managing deployment, releases, and enhancement requests.

(ref:hirist.tech)

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