Genesys Cloud CX Routing Engineer

Role : Genesys Cloud CX Routing EngineerLocation:Bangalore / Noida / Hyderabad (Onsite)Contract:15 MonthsResponsibilities:Design, develop, and support Genesys Cloud CX routing solutions across multi–data center environments.Build and maintain routing strategies for voice and digital channels (Email, WebChat, etc.).Develop integrations with APIs, web...

Job Title : Genesys Cloud CX Test EngineerLocation : BangaloreExperience Required : 3 - 6 YearsJob Summary :We are seeking a Genesys Cloud CX Test Engineer to validate voice applications, IVR flows, bots, and integrations within our contact center ecosystem.The ideal candidate will have a strong background in QA methodologies, experience with Genesys Cloud...

Job Title: Senior CX Solutions SpecialistLocation: Hyderabad, Telangana, IndiaExperience Required: 8+ YearsRelevant Exp Required: 7+ YearsAvailability: Immediate joiners preferredPreferred Background: Candidates with contact centre domain experienceJob Description:We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys...

Job Title:Senior CX Solutions SpecialistLocation:AnyExperience Required:8+ YearsRelevant Exp Required:7+ YearsAvailability:Immediate joiners preferredPreferred Background:Candidates with contact centre domain experienceJob Description:We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX...

Job Title:  Senior CX Solutions Specialist Location:  Hyderabad, Telangana, India Experience Required:  8+ Years Relevant Exp Required:  7+ Years Availability: Immediate joiners preferred Preferred Background: Candidates with contact centre domain experience Job Description: We are looking for a seasoned Senior CX Solutions Specialist with deep...

Job Title: Senior CX Solutions SpecialistA seasoned professional with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities is required.Key Responsibilities:Optimize customer journeys using insights and data to drive business growth.Map, analyze, and improve customer journeys through strategic process improvements.Develop innovative UI/UX...

Key ResponsibilitiesDesign, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels.Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn.Collaborate with CX, product, and marketing teams to identify friction points and opportunities in...

1.Genesys Cloud CX | IVR, Call Flows, Bots, WFM, CRM, Omnichannel Integration 2.CX Specialist | Genesys Cloud, IVR, Bots, WFM, CRM & Omnichannel Solutions 3.Genesys Cloud CX Expert – IVR, Bots, CRM, WFM, Omnichannel Integration

Job OverviewAs a seasoned Genesys Cloud expert, you will serve as the primary technical liaison for clients, fostering strong relationships and managing expectations through effective communication and interpersonal skills.This key role involves leading and facilitating discovery workshops to gather, analyze, and document project requirements, conducting...

Exp : 10yrs to 15yrsJob Title: Genesys Contact Center Engineer Position Overview: The Genesys Cloud Contact Center Engineer will be responsible for the design, implementation, and maintenance of the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center...