Genesys CX Cloud Engineer

22 hours ago

Bengaluru, Karnataka, India Lakarya Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role : Genesys Cloud CX Routing Engineer

Location:
Bangalore / Noida / Hyderabad (
Onsite
)

Contract:
15 Months

Responsibilities:

  • Design, develop, and support
    Genesys Cloud CX routing solutions
    across multi–data center environments.
  • Build and maintain routing strategies for
    voice and digital channels
    (Email, WebChat, etc.).
  • Develop integrations with
    APIs, web services, RESTful endpoints, and middleware
    .
  • Apply strong problem-solving and troubleshooting skills to resolve production issues.
  • Collaborate effectively with cross-functional teams, ensuring smooth deployment and delivery.

Required Skills & Experience:

  • 3+ years
    in Genesys Contact Centre development with multi–DC implementation.
  • 2+ years
    in
    Cloud CX routing development
    (voice & digital).
  • Hands-on coding experience in
    Java/Python
    , SDK usage,
    YAML scripting
    , and
    AWS
    .
  • Strong experience in
    API development/integration
    .
  • Excellent analytical, troubleshooting, and communication skills.
  • Open mindset to
    learn and adapt quickly
    in a dynamic environment.

Role 2: Genesys System Engineer

Location:
Bangalore / Noida / Hyderabad (
Onsite
)

Contract:
15 Months

Description:

As a
Genesys System Engineer
, you will be part of the
Development Engineering team
, responsible for designing, testing, and deploying advanced
SIP and VoIP solutions
with a strong focus on Ribbon/Sonus SBC platforms. You will contribute to
proof-of-concept testing
, integrations, and provide support through all phases including production cutover and warranty.

Required Skills:

  • Expertise in SIP-based deployments
    with
    Ribbon/Sonus SBC PSX
    .
  • Strong
    VoIP troubleshooting
    using Wireshark and other analyzer tools.
  • Hands-on experience with
    SIP, SIPREC, Voice/VoIP/REC, WebRTC, WFM
    .
  • Deployment experience with
    transcoding, TLS/SRTP
    .
  • Intermediate knowledge of
    Genesys Core/Voice
    platforms.
  • Familiarity with
    AWS/Azure cloud technologies
    .
  • Beginner to intermediate
    Linux administration
    .
  • Intermediate knowledge of
    Ribbon SBC SIP Recording deployments
    .

Nice to Have:

  • Genesys Cloud CX exposure
    .
  • Genesys Cloud
    certifications
    .
  • Broader
    cloud computing
    experience.

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