Current jobs related to CX Analytics Engineer - Bengaluru, Karnataka - Conduent

  • CX Transformation Leader

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000

    CX StrategistWe are seeking a CX Strategist to lead initiatives that enhance customer satisfaction, loyalty, and engagement. This role involves collaborating with clients to develop CX strategies, improve customer journeys, and implement solutions that drive business growth.Key Responsibilities:Customer Experience Strategy:Develop and execute CX strategies...

  • CX Head

    2 days ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    This role is for one of the Weekday's clientsMin Experience: 8 yearsLocation: BengaluruJobType: full-timeWe are looking for an experienced CX Head to lead our Customer Support and Operations function, ensuring world-class service delivery and long-term customer loyalty. The ideal candidate will have 8–10 years of expertise in customer support/service...

  • Senior CX Solutions Specialist

    3 weeks ago

    Bengaluru, Karnataka, India CustoBiz LLP Full time

    Job Title: Senior CX Solutions SpecialistLocation: Hyderabad, Telangana, IndiaExperience Required: 8+ YearsRelevant Exp Required: 7+ YearsAvailability: Immediate joiners preferredPreferred Background: Candidates with contact centre domain experienceJob Description:We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys...

  • Senior CX Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCXCAREERS Full time ₹ 18,00,000 - ₹ 25,00,000

    Lead CX AnalystJob Summary:We are seeking a seasoned expert in Customer Experience (CX) to lead our experience management team. As a key member, you will be responsible for designing and implementing advanced surveys, dashboards, and configurations using Qualtrics.CX LeadershipWork closely with clients to understand their business goals, survey needs, and...

  • Senior CX Solutions Specialist

    3 weeks ago

    Bengaluru, Karnataka, India CustoBiz LLP Full time

    Job Title:  Senior CX Solutions Specialist Location:  Hyderabad, Telangana, India Experience Required:  8+ Years Relevant Exp Required:  7+ Years Availability: Immediate joiners preferred Preferred Background: Candidates with contact centre domain experience Job Description: We are looking for a seasoned Senior CX Solutions Specialist with deep...

  • Senior CX Process Lead

    1 week ago

    Bengaluru, Karnataka, India beBeeOptimization Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job SummaryThis is a senior role in the Customer Experience (CX) Team where you will oversee customer experience processes, optimize operational efficiency, service quality, and business outcomes.About the JobYou will lead design, optimization, and governance of CX processes. This involves defining new processes, including workflows, SOPs, and performance...

  • Genesys Cloud CX Test Engineer

    3 weeks ago

    Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full time

    Job Title : Genesys Cloud CX Test EngineerLocation : BangaloreExperience Required : 3 - 6 YearsJob Summary :We are seeking a Genesys Cloud CX Test Engineer to validate voice applications, IVR flows, bots, and integrations within our contact center ecosystem.The ideal candidate will have a strong background in QA methodologies, experience with Genesys Cloud...

  • Lead cx analyst

    3 weeks ago

    Bengaluru, Karnataka, India Indegene Full time

    #Experience on Qualtrics Platform is MandatoryWe are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates...

  • Lead CX Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Indegene Full time

    #Experience on Qualtrics Platform is Mandatory We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates...

  • Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India Kapture CX Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...

CX Analytics Engineer

2 weeks ago

Bengaluru, Karnataka, India Conduent Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities

  • Design, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels.
  • Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn.
  • Collaborate with CX, product, and marketing teams to identify friction points and opportunities in the customer journey.
  • Conduct A/B testing and cohort analysis to evaluate the impact of CX initiatives.
  • Integrate data from CRM, call center, survey, and web analytics platforms to create a unified customer view.
  • Work with cross-functional teams including operations, IT, and customer support
  • Participate in testing and validating analytics solutions
  • Document processes, data flows, and technical specifications
  • Present insights and recommendations to stakeholders and senior leadership.

Qualifications

  • 3+ years of experience in data engineering, analytics, or a related field with a focus on customer experience.
  • Proficiency in SQL and Python; experience with dbt, Airflow, or similar tools is a plus.
  • Strong experience with data visualization tools (e.g., Tableau, Power BI, Looker).
  • Familiarity with CX platforms and CRMs, such as Genesys Cloud, NICE, Qualtrics, Salesforce, and ServiceNow.
  • Experience working with cloud data platforms (AWS, or Azure).
  • Strong communication and documentation skills

Preferred Qualifications

  • Experience in SaaS, or CX product environments.
  • Knowledge of customer journey mapping and operational analytics.
  • Knowledge of Python, R, or DAX for data manipulation and analysis
  • Curiosity and a passion for improving customer experience through data
  • Excellent communication and storytelling skills with the ability to translate data into business insights.
  • Background in statistics or machine learning is a plus.