Current jobs related to Director, CX Technology Delivery - Bengaluru, Karnataka - Conduent

  • Junior Art Director

    2 weeks ago

    Bengaluru, Karnataka, India Havas CX Full time

    Location- Mumbai Exp- 0-2 yrs JD Summary: An experienced specialist who is responsible for the static/motion creation of advertising campaigns on one or more accounts. May adapt to change in format, media and/or clients' advertising strategies. Coordinates the design and reproduction of the copy with the art and production staff. Job Description: Art...

  • Junior Art Director

    2 weeks ago

    Bengaluru, Karnataka, India Havas CX Full time

    Location- MumbaiExp- 0-2 yrsJD Summary:An experienced specialist who is responsible for the static/motion creation of advertising campaigns on one or more accounts. May adapt to change in format, media and/or clients' advertising strategies. Coordinates the design and reproduction of the copy with the art and production staff.Job Description:Art Director...

  • Chief Delivery Excellence Officer

    1 week ago

    Bengaluru, Karnataka, India beBeeLeader Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Senior Leadership PositionThe role of a senior leader is crucial in driving offshore delivery operations, supporting services across regions and ensuring consistent performance aligned with organizational goals.This position involves leading cross-functional engineering and delivery teams to develop scalable, reliable, and innovative solutions for enterprise...

  • CX Transformation Leader

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000

    CX StrategistWe are seeking a CX Strategist to lead initiatives that enhance customer satisfaction, loyalty, and engagement. This role involves collaborating with clients to develop CX strategies, improve customer journeys, and implement solutions that drive business growth.Key Responsibilities:Customer Experience Strategy:Develop and execute CX strategies...

  • Senior CX Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCXCAREERS Full time ₹ 18,00,000 - ₹ 25,00,000

    Lead CX AnalystJob Summary:We are seeking a seasoned expert in Customer Experience (CX) to lead our experience management team. As a key member, you will be responsible for designing and implementing advanced surveys, dashboards, and configurations using Qualtrics.CX LeadershipWork closely with clients to understand their business goals, survey needs, and...

  • CX Head

    2 days ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    This role is for one of the Weekday's clientsMin Experience: 8 yearsLocation: BengaluruJobType: full-timeWe are looking for an experienced CX Head to lead our Customer Support and Operations function, ensuring world-class service delivery and long-term customer loyalty. The ideal candidate will have 8–10 years of expertise in customer support/service...

  • CX Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Key ResponsibilitiesDefine and manage the end-to-end learning content strategy for Oracle Customer Experience (CX) Products.Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends.Design structured learning journeys and certification paths for various user...

  • CX Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Key ResponsibilitiesDefine and manage the end-to-end learning content strategy for Oracle Customer Experience (CX) Products.Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends.Design structured learning journeys and certification paths for various user...

  • Senior CX Solutions Specialist

    3 weeks ago

    Bengaluru, Karnataka, India CustoBiz LLP Full time

    Job Title: Senior CX Solutions SpecialistLocation: Hyderabad, Telangana, IndiaExperience Required: 8+ YearsRelevant Exp Required: 7+ YearsAvailability: Immediate joiners preferredPreferred Background: Candidates with contact centre domain experienceJob Description:We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys...

  • Senior CX Solutions Specialist

    3 weeks ago

    Bengaluru, Karnataka, India CustoBiz LLP Full time

    Job Title:  Senior CX Solutions Specialist Location:  Hyderabad, Telangana, India Experience Required:  8+ Years Relevant Exp Required:  7+ Years Availability: Immediate joiners preferred Preferred Background: Candidates with contact centre domain experience Job Description: We are looking for a seasoned Senior CX Solutions Specialist with deep...

Director, CX Technology Delivery

2 weeks ago

Bengaluru, Karnataka, India Conduent Full time ₹ 20,00,000 - ₹ 25,00,000 per year

TheDirector, CX Technology Deliveryplays a pivotal role in enabling business growth and productivity through the delivery and operation of customer experience (CX) technology solutions. This leader is responsible for driving offshore delivery operations supporting services across North America (NAM), Latin America (LATAM), Europe-Middle East-Africa (EMEA), and Asia-Pacific (APAC), ensuring consistent performance in line with organizational goals.

This role will lead cross-functional engineering and delivery teamsincluding Telecom, Contact Center as a Service (CCaaS), and Business Intelligence (DW/BI) infrastructure specialistsfocusing on scalable, reliable, and innovative solutions for enterprise clients. The Director will also spearhead the development of a global Center of Excellence (CoE) in CX and AI technologies.

You will be accountable for translating strategy into execution, overseeing the complete software development lifecycle, and ensuring high standards of delivery excellence across regions and functions.

Key Responsibilities:Leadership & Governance

  • Partner with executive stakeholders to execute on plans that align with the companys CX and digital transformation goals.
  • Establish and lead a global Center of Excellence for CX Technology to foster business growth and operational efficiency.

  • Drive global delivery standardization, governance, and best practices across regional teams.
    Delivery Management & Program Oversight

  • Oversee end-to-end delivery of IT solutions, from design and configuration to deployment, maintenance, and optimization.

  • Ensure delivery excellence and SLAs across multi-region programs, managing budgets, timelines, and quality expectations.

  • Manage and mature Agile/DevOps practices within delivery teams for increased velocity and transparency.
    Team Leadership & Talent Development

  • Lead, mentor, and grow a high-performing team of IT delivery professionals, including delivery and support engineers.

  • Build an inclusive and collaborative culture focused on continuous learning, performance excellence, and innovation.

  • Champion workforce planning and skills development in emerging technologies, especially CCaaS and AI.
    Financial & Operational Management

  • Develop and manage departmental budgets, forecasts, and vendor contracts to optimize value delivery and control costs.

  • Monitor and improve KPIs across service delivery, project management, and customer satisfaction metrics.

  • Identify and implement process improvements that enhance efficiency, scalability, and client experience.
    Stakeholder & Customer Engagement

  • Act as the primary IT delivery liaison for internal and external stakeholders across all regions.

  • Support pre-sales and solutioning activities as a technical advisor in CX-related opportunities.

  • Translate business needs into technical delivery plans that align with commercial and operational goals.
    Qualifications:Education & Experience

  • Bachelors degree in Information Technology, Computer Science, Engineering, or related field (Masters preferred).

  • 15+ years of progressive IT leadership experience, including at least 3 years in a director or comparable role.
  • Proven track record of delivering large-scale, multi-region IT solutions in Telecom, SaaS, Cloud, and CX technology environments.

  • Experience managing cross-functional global delivery teams and working in matrixed organizational structures.
    Technical Expertise

  • Strong knowledge of Telecom (Avaya, Cisco), CCaaS platforms (e.g., Genesys, NICE) and AI/ML technologies applied to customer experience.

  • Strong architecture knowledge across cloud (AWS/Azure/Google), DevSecOps, infrastructure as code, data platforms, and integrations.
  • Deep understanding of software development, system integration, cloud architecture, and enterprise data platforms.

  • Familiarity with ITSM frameworks (e.g., ITIL), Agile methodologies, and DevOps practices.
    Leadership & Business Acumen

  • Demonstrated ability to drive financial performance, strategic alignment, and operational excellence.

  • Skilled at executive-level communication, stakeholder influence, and team leadership.
  • Commercial and industry awareness to make data-driven, strategic decisions that support revenue growth and client satisfaction.