Business Analyst with Genesys Cloud IVR

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Business Analyst with Genesys Cloud IVR

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

IN-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

What you bring:

• 5-10 yrs experience in Creation of functional requirements based on business/client/end user needs
• Experience in creating Interface Design Documents and designing Visio / call flows documents
• Experience in Genesys Cloud IVR scripting
• Identifies Business strategies, finds solutions
• Re-engineering of processes/procedures to produce best results
• Experience working on large/complex projects
• Ability to work independently/lead meetings
• Ability to communicate with engineers on requirements and expected outcomes
• Ability to size development/engineering efforts for cost/timelines
• Ability to report project status/delays/escalations and other PM functions
• Familiarity with voice components and/or contact center practices/procedures

Added bonus if you have

• Knowledge of FIS' products and services
• Knowledge of financial services industry and basic financial analysis principles and ratios

What we offer you:

• An exciting opportunity be a part of World's Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.