Avaya IVR – Senior Application Developer

6 days ago

Bengaluru, Karnataka, India Dicetek LLC Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Development of Avaya EP IVR applications in AOD , Avaya Orchestration Designer 7.x and above
  • Implementation of Avaya Experience Portal – AEP 7.x or above
  • Responsible for overall LLD , data /call flow development of sophisticated IVR applications in Avaya OD & AEP
  • Configuration/Monitoring of IVR applications and troubleshooting AEP
  • Design and development of database for IVR applications
  • Good understanding of services integration; JSON / REST and SOAP/XML services
  • Very good understanding of VDNs , Skills and Telecom related adjuncts
  • Knowlegde of supporting applications for IVR and Telecom/Contact Center Technology; ACM, CTI, AES, CMS etc.
  • Good communication skills and able to liaise with diverse teams in IT and Business throughout solution lifecycle
  • Support to Business team, on site/on call during application testing and production issue resolution
  • Technical Writing Skills - Prepare functional and technical documentation ; IVR Call Flow, LLD, Approach Document etc
  • Adherence to Project Lifecycle (SDLC) with full compliance to IT policies and procedures ensuring quality software delivery to business/stakeholders
  • Domain exposure – Banking, Government, Hospitality, Airways/Airports verticals
  • Speech and Voice Technologies - Voice Biometrics (Nuance Vocal Password ), Speech Recognition (Nuance Recognizer) Solutions
  • Cloud CX – Added advantage of awareness of Cloud CX implementation on Avaya or any other vendor.

Experience: Minimum 6-8 years.

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