Application Engineer
3 weeks ago
Senior Engineer – Application & Professional Services
Job Description
Key Skill
- Application Development & Integration
- Platform Expertise
- Cloud & Multi-Platform Integration
- Professional Services & Support
Required Skills & Qualifications
- Technical Expertise
- Strong programming skills in C++, Python, SQL, JAVA, HTML, CSS, APACHE, SQL Developer, XML etc.
- Deep understanding of Avaya applications (OD, AEP, POM, Predictive Dialer).
- Knowledge of TTS, STT, Generative AI, and Conversational AI on multiple platforms.
- Familiarity with Avaya enablement services (TSAPI, DLG, DMCC).
- Working knowledge of Genesys IVR and Genesys Foundry.
- iOS, Android development knowledge would be added advantage.
- Experience in designing Conversational AI workflows with LLMs and third-party AI APIs.
- Exposure to omnichannel solutions (voice, chat, messaging).
- Cloud & Platform Knowledge
- Experience with cloud telephony/contact center platforms: Avaya, Cisco, Genesys, Zoom, RingCentral.
- Understanding of API integrations, cloud deployments, and microservices architecture is a plus.
- Professional Skills
- Strong problem-solving skills with the ability to design and deliver scalable solutions.
- Excellent communication and client-facing skills.
- Ability to work independently and lead technical discussions with stakeholders.
Qualification: Bachelor Degree / Masters Degree having working experience more than 8+ Years.
Certification: Holding certification on : Cisco, Avaya, Genesys, Microsoft etc.
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