Genesys Cloud CX Test Engineer

3 weeks ago

Bengaluru, India SMARTWORK IT SERVICES Full time

Job Title : Genesys Cloud CX Test EngineerLocation : BangaloreExperience Required : 3 - 6 YearsJob Summary :We are seeking a Genesys Cloud CX Test Engineer to validate voice applications, IVR flows, bots, and integrations within our contact center ecosystem.The ideal candidate will have a strong background in QA methodologies, experience with Genesys Cloud CX, and a good understanding of REST API testing, call flow validation, and automation practices.Key Responsibilities :- Review and understand Genesys Architect call flows, IVR logic, and outbound campaign configurations to build test strategies.- Design, execute, and maintain test cases for voice bots, DTMF inputs, NLP behavior, call deflection, and callback flows.- Validate Genesys Outbound Dialer configurations including campaign rules, retry logic, and wrap-up codes.- Perform integration testing for REST API-based Genesys Data Actions, ensuring correct data exchange with third-party systems.- Conduct functional, regression, and UAT testing for changes in Genesys Cloud components and call flows.- Use tools like Postman, SoapUI, or equivalent to test APIs; simulate data action requests and responses.- Collaborate with developers and architects to ensure CI/CD pipelines deploy tested and stable configurations.- Log, track, and verify defects using tools like JIRA or Azure DevOps.- Prepare and maintain test documentation, including test plans, test scripts, traceability matrices, and reports.- Participate in Agile ceremonies and provide timely test status updates.Must-Have Skills :- Strong experience testing Genesys Cloud CX applications, including Architect call flows and voice bots.- Working knowledge of REST API testing and JSON payloads.- Experience with test case management and defect tracking tools.- Familiarity with CI/CD practices and ability to coordinate test validations during releases.- Understanding of DTMF, call routing logic, and IVR testing strategies.Good To Have :- Experience with automation frameworks for IVR or API testing.- Familiarity with Terraform, Git, and version-controlled configuration testing.- Knowledge of NLP-based voice bots and call behavior validation.- Basic knowledge of scripting for test automation (e.g., Python, JavaScript).Certifications (Preferred) :- Genesys Cloud CX Certification (Admin/Architect/Test).- ISTQB or other QA-related certifications. (ref:hirist.tech)

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