Genesys Cloud CX Test Engineer

2 days ago

Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full time

Job Title : Genesys Cloud CX Test Engineer

Location : Bangalore

Experience Required : 3 - 6 Years

Job Summary :

We are seeking a Genesys Cloud CX Test Engineer to validate voice applications, IVR flows, bots, and integrations within our contact center ecosystem.

The ideal candidate will have a strong background in QA methodologies, experience with Genesys Cloud CX, and a good understanding of REST API testing, call flow validation, and automation practices.

Key Responsibilities :

- Review and understand Genesys Architect call flows, IVR logic, and outbound campaign configurations to build test strategies.

- Design, execute, and maintain test cases for voice bots, DTMF inputs, NLP behavior, call deflection, and callback flows.

- Validate Genesys Outbound Dialer configurations including campaign rules, retry logic, and wrap-up codes.

- Perform integration testing for REST API-based Genesys Data Actions, ensuring correct data exchange with third-party systems.

- Conduct functional, regression, and UAT testing for changes in Genesys Cloud components and call flows.

- Use tools like Postman, SoapUI, or equivalent to test APIs; simulate data action requests and responses.

- Collaborate with developers and architects to ensure CI/CD pipelines deploy tested and stable configurations.

- Log, track, and verify defects using tools like JIRA or Azure DevOps.

- Prepare and maintain test documentation, including test plans, test scripts, traceability matrices, and reports.

- Participate in Agile ceremonies and provide timely test status updates.

Must-Have Skills :

- Strong experience testing Genesys Cloud CX applications, including Architect call flows and voice bots.

- Working knowledge of REST API testing and JSON payloads.

- Experience with test case management and defect tracking tools.

- Familiarity with CI/CD practices and ability to coordinate test validations during releases.

- Understanding of DTMF, call routing logic, and IVR testing strategies.

Good To Have :

- Experience with automation frameworks for IVR or API testing.

- Familiarity with Terraform, Git, and version-controlled configuration testing.

- Knowledge of NLP-based voice bots and call behavior validation.

- Basic knowledge of scripting for test automation (e.g., Python, JavaScript).

Certifications (Preferred) :

- Genesys Cloud CX Certification (Admin/Architect/Test).

- ISTQB or other QA-related certifications.

(ref:hirist.tech)

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