TechOps Support Engineer

2 months ago

BangaloreAnywhere in IndiaMultiple Locations, IN Harmony Data Integration Technologies Pvt. Ltd. Full time

Key Responsibilities :

1. Issue Resolution : Diagnose and resolve technical issues related to the PAS product, including software bugs, user operation errors, and compatibility issues.

2. Customer Support : Deliver prompt and accurate support via phone, email, chat, or in-person, ensuring a positive customer experience.

3. Technical Escalation : Escalate unresolved issues to higher-level technical teams or specialists, ensuring comprehensive support.

4. Software Updates and Maintenance : Guide customers through updates and inform them about new product features and enhancements.

5. Documentation : Maintain detailed records of customer interactions and contribute to the development of knowledge base articles and troubleshooting guides.

6. Base Setup and Configuration : Assist with the setup and configuration of OPTIC deployments, including venue hierarchy, dashboards, notifications, alerts, and capacities.

7. Availability : Be available outside regular business hours, including nights and weekends, to provide support across different time zones or during emergencies.

8. Product Feedback Loop : Collect and analyze customer feedback to identify trends and recurring issues, reporting findings to improve the product.

9. Training and Education : Assist in creating training materials and conduct sessions for customers and internal staff on effective product use.

Qualifications :

1. Hands-on Experience with Monitoring Tools : Experience creating custom dashboards, configuring alerts, and conducting performance analysis using these tools.

2. Advanced Troubleshooting Skills : Understanding and knowledge of diagnostics utilities, log analysis, and debugging techniques.

3. Familiarity with Incident Management Processes : Proven experience with incident handling, such as familiarity with ITIL processes or specific incident management frameworks like the Incident Command System (ICS).

4. Proficiency in Cloud Technologies : Experience with Azure.

5. Communication and Collaboration Skills : Ability to communicate effectively with both technical and non-technical stakeholders, as well as your experience collaborating with cross-functional teams to resolve complex technical issues.

6. Adaptability to 24x7 Support : Flexible and willing to work in rotational shifts to provide round-the-clock support across different time zones.

7. Continuous Learning and Improvement : Commitment to continuous learning and professional development, whether through certifications, training programs, or active participation in technical communities and forums.

(ref:hirist.tech)

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations, IN Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations, IN Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    6 days ago

    Anywhere in India/Multiple Locations, IN LOGIC PLANET IT SERCICES Full time

    Candidate should be N3 level CertifiedCandidate should be comfortable for 24-7 rotational shiftsProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret...

  • Support Engineer

    2 months ago

    Bangalore/Anywhere in India/Multiple Locations, IN ALIQAN Technologies Full time

    Position Responsibilities:- Provide customer support based on service level agreements (SLAs) including hardware, software, and firmware- Perform service management and change control- Manage SaaS service including Trilliant applications, access, and control.- Works with the customer on deploying patches/upgrades to their production environment- Works with...

  • Support Engineer

    3 weeks ago

    Bangalore/Anywhere in India/Multiple Locations, IN ALIQAN Technologies Full time

    Position Responsibilities:- Provide customer support based on service level agreements (SLAs) including hardware, software, and firmware- Perform service management and change control- Manage SaaS service including Trilliant applications, access, and control.- Works with the customer on deploying patches/upgrades to their production environment- Works with...

  • IT Support Engineer

    2 months ago

    Metros/Anywhere in India/Multiple Locations, IN ATech Full time

    Role : IT Support EngineerOpen for Multiple locations in India Job description :Primary Responsibilities :- Handle daily technical support activities on desktop support, data network and server management.- LANs, WANs, network segments, Internet, and intranet systems.- Network assessment, IT Audits, VAPT- Maintain system efficiency.- Complete all the...

  • IT Support Engineer

    3 weeks ago

    Metros/Anywhere in India/Multiple Locations, IN ATech Full time

    Role : IT Support EngineerOpen for Multiple locations in India Job description :Primary Responsibilities :- Handle daily technical support activities on desktop support, data network and server management.- LANs, WANs, network segments, Internet, and intranet systems.- Network assessment, IT Audits, VAPT- Maintain system efficiency.- Complete all the...

  • Desktop Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations, IN ATS India Full time

    Role : Desktop Support EngineerIndustry Type : IT Employment Type : Full TimeRole Category : PermanentDepartment : Engineering Job Description :- Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side support for smartphones, Apple devices and MAC OS.- Experience with Anti-spyware and Anti Virus...

  • Desktop Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations, IN ATS India Full time

    Role : Desktop Support EngineerIndustry Type : IT Employment Type : Full TimeRole Category : PermanentDepartment : Engineering Job Description :- Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side support for smartphones, Apple devices and MAC OS.- Experience with Anti-spyware and Anti Virus...

  • Production Support Engineer

    7 days ago

    Anywhere in India/Multiple Locations, IN Peoplepro Staffing Agency Full time

    Role : LucidWorks Production SupportDoes this role require the employee to work from office: RemoteSalary : Max 28 LPANotice Period : Immediate/60 daysRelevant years of experience required : 5- 10 YearsTime : 12 PM - 9 PM ISTWe are looking for a LucidWorks candidate :- Team dedicated to support search solution powered by LucidWorks Fusion search platform in...

  • Technical Support Engineer

    1 week ago

    Anywhere in India/Multiple Locations, IN UB Hiring Services Full time

    Role & Responsibilities : - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to...

  • Technical Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations, IN Alucent Technologies Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations, IN Alucent Technologies Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations, IN HRwing Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations, IN HRwing Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Production Support Lead

    1 week ago

    Anywhere in India/Multiple Locations, IN Getinz Full time

    Incident Management and Response:Capability to lead a support team and respond to incidents promptly, follow incident management procedures, and coordinate with cross-functional teams for resolution.Understanding of incident severity levels and appropriate escalation pathsAWS proficiencyShould be very good with AWS services relevant to hosting web...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations, IN TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations, IN TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • SailPoint Support

    1 month ago

    Anywhere in India/Multiple Locations, IN Anlage Infotech Full time

    Exp : 3-7 yrsSal : 6-15 LPA Location : Hyderabad / Bangalore/ Gurgaon / Chennai / Kolkata / PuneSkill : Role : SailPoint - Development plus support experience 3 | Permanent Night ShiftJob Description : - 2+ years of Identity Governance and administration (IGA) service delivery- 2+ years hands-on experience on access and user administration in one or more IGA...

  • SailPoint Support

    3 weeks ago

    Anywhere in India/Multiple Locations, IN Anlage Infotech Full time

    Exp : 3-7 yrsSal : 6-15 LPA Location : Hyderabad / Bangalore/ Gurgaon / Chennai / Kolkata / PuneSkill : Role : SailPoint - Development plus support experience 3 | Permanent Night ShiftJob Description : - 2+ years of Identity Governance and administration (IGA) service delivery- 2+ years hands-on experience on access and user administration in one or more IGA...