Support Engineer

4 weeks ago

BangaloreAnywhere in IndiaMultiple Locations, IN ALIQAN Technologies Full time

Position Responsibilities:


- Provide customer support based on service level agreements (SLAs) including hardware, software, and firmware

- Perform service management and change control

- Manage SaaS service including Trilliant applications, access, and control.

- Works with the customer on deploying patches/upgrades to their production environment

- Works with engineering teams to resolve customer issues that have not been solved through problem replication or known solutions.

- Track and report metrics on customers' SLAs and expenses

- Host meetings with internal teams as required to keep all stakeholders informed of high-profile / impact customer issues as recorded in the issue management system

- Manage and progress all issues recorded in issue management system.

- Daily reviews and updates of Trilliant's issue management system

Position Requirements:


- Experience in Customer Support for Production Systems

- Experience in AWS deployment, management, and maintenance

- Experience with virtual machine and server management

- Experience with Operating Systems such as Unix/Linux/CentOS and Microsoft Server

- Ability to establish and maintain effective working relationships with management, co-workers, staff at all levels, customers, and outside contacts of diverse backgrounds while representing Trilliant

- Experience in utilities and Advanced Electrical Metering (Smart Meters)

- Use of SQL quarries against a database such as Oracle, MySQL, or MSSQL with manipulation of CSV files

- Experience with protocols such as SSH, Telnet, FTP, TCP/IP, DHCP, NTP, and Remote connection software

- Proficiency in Microsoft Office Tools such as Word, Excel, Visio, and Outlook

- Knowledge of Docker, Kubernetes, and other deployment tools is a plus

- Able and willing to work a flexible schedule and/or overtime as needed to meet required College degree in computer sciences, computer networking, or related field.

- Related work and or military experience will also be considered

- Certifications in the computer field are highly desired (ie AWS CCNA, MCSE, MCP)

(ref:hirist.tech)

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