Technical Support Engineer

5 days ago

Anywhere in IndiaMultiple Locations, IN LOGIC PLANET IT SERCICES Full time

Candidate should be N3 level Certified

Candidate should be comfortable for 24-7 rotational shifts

Project Role Description :


Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support, Japanese

Certification N3 (speak/read and write ) candidate 24/7 shifts

Minimum 2 years of experience is required

Summary :

As an Technical Support Engineer , you will be responsible for providing Service Desk Voice Support to clients in Japanese language. Your typical day will involve managing Service Desk operations and ensuring timely resolution of client issues.

Roles & Responsibilities:

- Provide Service Desk Voice Support to clients in Japanese language.

- Manage Service Desk operations and ensure timely resolution of client issues.

- Interpret and design a resolution based on deep product knowledge.

- Maintain exceptional communication skills to keep world-class systems running smoothly.

Professional & Technical Skills:

Must Have Skills: Service Desk Voice Support, Japanese.

- Good To Have Skills: Knowledge of ITIL framework.

- Experience in Service Desk Management.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

(ref:hirist.tech)

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