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Product/Technical Support Engineer

4 months ago

Anywhere in IndiaMultiple Locations, IN harborhubstaffing Full time

Job Description & Responsibilities :

  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
  • Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
  • Provide technical support to customers via email, chat and phone calls.
  • Create internal or external knowledge base articles/whitepapers.
  • Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
Ideal Candidate :
  • Good understanding of web applications, HTML, JavaScript, CSS and JQuery.
  • Prior experience in supporting enterprise customers.
  • Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
  • Outstanding communication, understanding, and writing skills.
  • Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
  • Well organized with utmost care to detail, along with good comprehending skills to address issues.
  • Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.
  • Bachelor's degree, Computer Science related.
  • Good understanding of web applications, HTML, JavaScript, and CSS.
  • Minimum of 2 years in a customer support role.
  • Strong problem-solving skills.
  • Strong written and verbal skills.

(ref:hirist.tech)