Technical Support Engineer

1 month ago

Anywhere in IndiaMultiple Locations, IN TALENT XO Full time

Review Criteria :

Strong Technical Product Support profile

Mandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.

Mandatory ( Soft Skill ) - Excellent Communication Skills

Must Have :


- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)

Mandatory ( Company ) - Product Company

Job Specific Criteria :

- CV Attachment is mandatory

Rate communication skills ( Out of 5 ) :

- Are you open to shifts? Shift Timings - Morning: 5 am - 1 pm, Afternoon: 1 pm - 9 pm, Evening: 5 pm - 1 am, Night: 9 pm - 5 am. Which one is the preferred working slot for you?

Role & Responsibilities :

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

- Provide technical support to customers via email, chat and phone calls.

- Create internal or external knowledge base articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Ideal Candidate :

- Good understanding of web applications, HTML, JavaScript, CSS and JQuery.

- Prior experience in supporting enterprise customers.

- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.

- Outstanding communication, understanding, and writing skills.

- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.

- Well organized with utmost care to detail, along with good comprehending skills to address issues.

- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

- Bachelor's degree, Computer Science related.

- Good understanding of web applications, HTML, JavaScript, and CSS.

- Minimum of 2 years in a customer support role.

- Strong problem-solving skills.

- Strong written and verbal skills.

- Perks, Benefits and Work Culture

Mandatory Criteria : Each Candidate Should Know Before Applying - Over Or Less Experienced Candidates Will Not Be Shortlisted. If Your Profile Does Not Match The Review Criteria You Will Not Get Shortlisted. Be Ready With Your Updated Cv That Aligns With Jd As Company Focuses On A Screening A Cv A Lot. Whose Salary Is Below 09 Lpa Inr Will Not Get Shortlisted.

(ref:hirist.tech)

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