Technical Support Engineer

2 weeks ago


Anywhere in IndiaMultiple Locations, IN Grorapid labs Full time

Product Support - Technical Support Engineer

Role & Responsibilities :

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

- Provide technical support to customers via email, chat and phone calls.

- Create internal or external knowledge base articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Ideal Candidate :

- Good understanding of web applications, HTML, JavaScript, CSS and JQuery.

- Prior experience in supporting enterprise customers.

- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.

- Outstanding communication, understanding, and writing skills.

- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.

- Well organized with utmost care to detail, along with good comprehending skills to address issues.

- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

- Bachelor's degree, Computer Science related.

- Good understanding of web applications, HTML, JavaScript, and CSS.

- Minimum of 2 years in a customer support role.

- Strong problem-solving skills.

- Strong written and verbal skills.

(ref:hirist.tech)

  • Anywhere in India/Multiple Locations, IN TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...


  • Anywhere in India/Multiple Locations, IN harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...


  • Bangalore/Anywhere in India/Multiple Locations, IN Swift Strategic Staff Solutions INC Full time

    We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...


  • Anywhere in India/Multiple Locations, IN ATS India Full time

    Role : Desktop Support EngineerIndustry Type : IT Employment Type : Full TimeRole Category : PermanentDepartment : Engineering Job Description :- Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side support for smartphones, Apple devices and MAC OS.- Experience with Anti-spyware and Anti Virus...

  • Firmware Lead

    1 month ago


    Anywhere in India/Multiple Locations, IN SGS Technical Services Pvt. Ltd Full time

    Profile- Firmware years.Location- PuneNotice period- 0-15 days.Mandatory skills- Linux, Firmware, RTOS, I2C, SPI, UART, AutoSARDuties and responsibilities:This team will be responsible for applying superior design and development to embedded applications for Embedded automotive platforms. The projects could consist of New Product Development, Productivity,...

  • Technical Lead

    1 month ago


    Anywhere in India/Multiple Locations, IN ENCORA Full time

    Job Description :The Technical Lead is responsible for :- Providing technical leadership, mentoring and support to software development teams.- Helping to design project plans that deliver designs to production on time, on quality and on budget.- Driving consistency of approach in all aspects of the Software Delivery Cycle - including security, testing, and...


  • Anywhere in India/Multiple Locations/Singapore, IN Voiceflow Full time

    About the Team : As we continue to scale, we're seeking a Technical Product & Customer Support Specialist based in the APAC region to cater to our European, APAC & African clientele, while also supporting & triaging all other queries. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our...

  • IT Support Engineer

    1 month ago


    Metros/Anywhere in India/Multiple Locations, IN ATech Full time

    Role : IT Support EngineerOpen for Multiple locations in India Job description :Primary Responsibilities :- Handle daily technical support activities on desktop support, data network and server management.- LANs, WANs, network segments, Internet, and intranet systems.- Network assessment, IT Audits, VAPT- Maintain system efficiency.- Complete all the...

  • Technical Architect

    1 month ago


    Anywhere in India/Multiple Locations, IN ENCORA Full time

    Job Description :The Technical Architect is responsible for :- Applying a rigorous method to system decomposition.- Providing technical leadership, mentoring and support to software development teams.- Helping to design project plans that deliver designs to production on time, on quality and on budget.- Providing reusable infrastructure and tooling to...


  • Hyderabad/Chennai/Delhi/Mumbai/Pune/Kolkata/Anywhere in India/Multiple Locations, IN Crossover Full time

    About the Role :- We are seeking a highly skilled and innovative Technical Support Engineer to join our team and play a key role in shaping the future of our customer support operations.- You will leverage your expertise in telecommunications and your understanding of AI tools to design, implement, and utilize AI-powered systems that enhance efficiency and...


  • Anywhere in India/Multiple Locations, IN Astra Full time

    About Astra : Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps...


  • Anywhere in India/Multiple Locations, IN Avanti staffing Full time

    Hiring Criteria :- Strong Technical Product Support profile- Mandatory ( Experience ) : Minimum of 2 years in a Technical Product Support role.- Mandatory ( Soft Skill ) : Excellent Communication SkillsMust Have : Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory...

  • Support Specialist

    1 day ago


    Anywhere in India/Multiple Locations, IN Cyitechsearch Full time

    Responsibilities :- Diagnose and resolve complex technical problems - Provide exceptional customer service through phone, email, and chat communication- Escalate critical issues to senior support engineers when necessary- Document technical solutions and maintain a knowledge base- Continuously learn and stay up-to-date on the latest technologies relevant to...


  • Anywhere in India/Multiple Locations, IN Green-Clover Full time

    We are looking for Technical Architect PDM/PLM Operations & Maintenance for our PDM/PLM system(Teamcenter), responsible for Infrastructure, Technical Architecture, Capacity Management, Configuration Management, Performance Management, Monitoring Management, DevOps practices, CI/CD Process, Change Development & Project Support Problem Management,...


  • Anywhere in India/Multiple Locations, IN RECRUITING AND STAFFING Full time

    Designation : Technical Service Engineer ExpertSkills : AWS cloudLocation : PAN INDIAExperience : 7 to 9 YrsJob description :Must Have Skillset :- Cloud : AWS, Ali Cloud, GCP Source code control GitHub , GIT(exp on Repo Management/Branching CI / CD : Atlantis, Jenkins (designing / multistage / Multi account /Multi Region/ Multi Account/ creating secured...


  • Anywhere in India/Multiple Locations, IN Mazenet solution Full time

    Company Description : Mazenet Solution is a leading provider of workforce development solutions, specializing in staying ahead of technology shifts and delivering purposeful learning solutions. With 22 years of experience, we have become a market leader in workforce development, delivering impactful training solutions to corporates and building a future-fit...

  • ISAM Developer

    8 hours ago


    Anywhere in India/Multiple Locations, IN SGS Technical Services Pvt. Ltd Full time

    Job Title : Isam DeveloperLocation : RemoteN.P. : 90 daysJob Summary :We are seeking a talented and experienced ISAM (IBM Security Access Manager) Developer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining authentication and authorization solutions using IBM Security Access Manager. The ISAM Developer...


  • Anywhere in India/Multiple Locations, IN Marktine Technology Solutions Full time

    Company Description. Marktine Technology Solutions Pvt Ltd is a decision science organization that helps clients leverage their under-utilized data to make complex business decisions successfully. The company comprises Data Enthusiasts, Business Consultants, and Sales Managers with a focus on addressing business growth through data. With a commitment to...

  • Technical Lead

    1 month ago


    Anywhere in India/Multiple Locations, IN Dotflick Solutions Full time

    Profile: Technical LeadWFH and WFO (Optional)Job description:- Applied RD (AR) consists of target-oriented research either with the goal of solving a particular problem / answering a specific question or for multi-discipline design, development, and implementation of hardware, software, and systems including maintenance support- Supplies techno-economic...

  • Technical Writer

    4 weeks ago


    Anywhere in India/Multiple Locations, IN Mobile Programming Full time

    Technical Writer Job Responsibilities :Writes about technical subjects for technical and nontechnical audiences.Creates scripts for video tutorials.Tests and updates existing documentation.Adheres to and updates in-house style guide.Creates infographics and screenshot markups.Write, edits, and help sections updates User Experience (UX) and User Interface...