Technical Support Engineer

4 weeks ago

HyderabadChennaiDelhiMumbaiPuneKolkataAnywhere in IndiaMultiple Locations, IN Crossover Full time

About the Role :

- We are seeking a highly skilled and innovative Technical Support Engineer to join our team and play a key role in shaping the future of our customer support operations.

- You will leverage your expertise in telecommunications and your understanding of AI tools to design, implement, and utilize AI-powered systems that enhance efficiency and customer satisfaction.

- This is an exciting opportunity to be at the forefront of technological advancements and contribute to a more streamlined support experience.

Responsibilities :

- Design and implement AI-driven systems and monitoring tools to automate tasks, streamline workflows, and improve overall operational efficiency within the technical support department.

- Utilize generative AI tools like ChatGPT, Gemini, or Claude to assist with service configuration, troubleshooting, and task automation, ensuring seamless service delivery for our customers.

- Provide exceptional technical support to customers, leveraging a blend of AI-powered tools and your own technical knowledge to resolve inquiries and issues efficiently.

- Collaborate with the AI and engineering teams to identify areas for improvement and implement new AI-powered solutions within the technical support landscape.

- Stay up-to-date with the latest advancements in AI and its applications within the telecommunications industry.

Qualifications :

- Professional experience working in the telecommunications industry, with a solid understanding of BSS (Business Support Systems) and OSS (Operations Support Systems).

- Experience using generative AI tools for tasks like code generation, content creation, or information retrieval to enhance productivity.

- Proficiency in Linux operating systems and SQL databases for data management and querying.

- Excellent problem-solving and analytical skills to diagnose and troubleshoot technical issues.

- Strong communication and interpersonal skills to effectively interact with customers and colleagues.

- A passion for continuous learning and a willingness to embrace new technologies.

Location : Hyderabad, Chennai, New Delhi, Mumbai, Pune, Kolkata, Pan India

(ref:hirist.tech)

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