![Alucent Technologies](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer
3 weeks ago
Job Description :
Role & Responsibilities :
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
- Provide technical support to customers via email, chat and phone calls.
- Create internal or external knowledge base articles/whitepapers.
- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
Ideal Candidate :
- Good understanding of web applications, HTML, JavaScript, CSS and JQuery.
- Prior experience in supporting enterprise customers.
- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
- Outstanding communication, understanding, and writing skills.
- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
- Well organized with utmost care to detail, along with good comprehending skills to address issues.
- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.
- Bachelor's degree, Computer Science related.
- Minimum of 2 years in a customer support role.
- Strong problem-solving skills.
- Strong written and verbal skills.
-
Technical Support Engineer
1 month ago
Anywhere in India/Multiple Locations, IN Grorapid labs Full timeProduct Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...
-
Technical Support Engineer
3 weeks ago
Anywhere in India/Multiple Locations, IN Grorapid labs Full timeProduct Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...
-
Technical Support Engineer
3 days ago
Anywhere in India/Multiple Locations, IN LOGIC PLANET IT SERCICES Full timeCandidate should be N3 level CertifiedCandidate should be comfortable for 24-7 rotational shiftsProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret...
-
Technical Support Engineer
3 weeks ago
Anywhere in India/Multiple Locations, IN HRwing Full timeJob Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...
-
Technical Support Engineer
3 weeks ago
Anywhere in India/Multiple Locations, IN HRwing Full timeJob Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...
-
Technical Support Engineer
1 month ago
Anywhere in India/Multiple Locations, IN TALENT XO Full timeReview Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...
-
Technical Support Engineer
3 weeks ago
Anywhere in India/Multiple Locations, IN TALENT XO Full timeReview Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...
-
Technical Support Engineer
5 days ago
Anywhere in India/Multiple Locations, IN UB Hiring Services Full timeRole & Responsibilities : - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to...
-
Product/Technical Support Engineer
2 months ago
Anywhere in India/Multiple Locations, IN harborhubstaffing Full timeJob Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...
-
Product/Technical Support Engineer
3 weeks ago
Anywhere in India/Multiple Locations, IN harborhubstaffing Full timeJob Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...
-
Technical Support Analyst
3 weeks ago
Bangalore/Anywhere in India/Multiple Locations, IN Swift Strategic Staff Solutions INC Full timeWe are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...
-
Technical Support Analyst
2 months ago
Bangalore/Anywhere in India/Multiple Locations, IN Swift Strategic Staff Solutions INC Full timeWe are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...
-
Desktop Support Engineer
1 month ago
Anywhere in India/Multiple Locations, IN ATS India Full timeRole : Desktop Support EngineerIndustry Type : IT Employment Type : Full TimeRole Category : PermanentDepartment : Engineering Job Description :- Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side support for smartphones, Apple devices and MAC OS.- Experience with Anti-spyware and Anti Virus...
-
Desktop Support Engineer
3 weeks ago
Anywhere in India/Multiple Locations, IN ATS India Full timeRole : Desktop Support EngineerIndustry Type : IT Employment Type : Full TimeRole Category : PermanentDepartment : Engineering Job Description :- Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side support for smartphones, Apple devices and MAC OS.- Experience with Anti-spyware and Anti Virus...
-
Technical Product Support Engineer
5 days ago
Anywhere in India/Multiple Locations, IN TalentXO Full timeRole & Responsibilities:- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. - Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to...
-
Firmware Lead
3 weeks ago
Anywhere in India/Multiple Locations, IN SGS Technical Services Pvt. Ltd Full timeProfile- Firmware years.Location- PuneNotice period- 0-15 days.Mandatory skills- Linux, Firmware, RTOS, I2C, SPI, UART, AutoSARDuties and responsibilities:This team will be responsible for applying superior design and development to embedded applications for Embedded automotive platforms. The projects could consist of New Product Development, Productivity,...
-
Firmware Lead
2 months ago
Anywhere in India/Multiple Locations, IN SGS Technical Services Pvt. Ltd Full timeProfile- Firmware years.Location- PuneNotice period- 0-15 days.Mandatory skills- Linux, Firmware, RTOS, I2C, SPI, UART, AutoSARDuties and responsibilities:This team will be responsible for applying superior design and development to embedded applications for Embedded automotive platforms. The projects could consist of New Product Development, Productivity,...
-
IT Help Desk Analyst
5 days ago
Anywhere in India/Multiple Locations, IN Jobeefie pvt ltd Full timeJob Description :In this role, you'll be the first point of contact for internal users experiencing technical difficulties. You'll provide prompt and courteous assistance, working independently and collaboratively to resolve a variety of IT issues. This is a fantastic opportunity to gain valuable experience in the IT field and launch your tech...
-
Technical Lead
3 weeks ago
Anywhere in India/Multiple Locations, IN ENCORA Full timeJob Description :The Technical Lead is responsible for :- Providing technical leadership, mentoring and support to software development teams.- Helping to design project plans that deliver designs to production on time, on quality and on budget.- Driving consistency of approach in all aspects of the Software Delivery Cycle - including security, testing, and...
-
Technical Lead
2 months ago
Anywhere in India/Multiple Locations, IN ENCORA Full timeJob Description :The Technical Lead is responsible for :- Providing technical leadership, mentoring and support to software development teams.- Helping to design project plans that deliver designs to production on time, on quality and on budget.- Driving consistency of approach in all aspects of the Software Delivery Cycle - including security, testing, and...