Support Specialist

4 weeks ago

Anywhere in IndiaMultiple Locations, IN Cyitechsearch Full time

Responsibilities :


- Diagnose and resolve complex technical problems


- Provide exceptional customer service through phone, email, and chat communication


- Escalate critical issues to senior support engineers when necessary


- Document technical solutions and maintain a knowledge base


- Continuously learn and stay up-to-date on the latest technologies relevant to the role


- Collaborate effectively with internal teams, such as development and product management


- Identify and recommend improvements to support :


- Minimum of [2] years of experience in L2 technical support or a related field


- Strong understanding of troubleshooting methodologies and problem-solving techniques


- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users


- Proven ability to work independently and manage multiple tasks effectively


- Experience with a ticketing system (e.g., Jira, Zendesk)


- Proficiency in [relevant technical skills - e.g., specific software, operating systems, networking concepts]


- A customer-centric approach with a commitment to exceeding expectations


Technical Skills :


- Problem-solving and troubleshooting: The ability to diagnose complex technical issues, identify root causes, and develop effective solutions is paramount.


- Technical knowledge: A solid understanding of the specific technology or product supported is essential. This could include software applications, operating systems, networking concepts, or industry-specific knowledge depending on the role.


- Familiarity with relevant tools and resources: Experience with ticketing systems (e.g., Jira, Zendesk), remote access tools, knowledge base platforms, and diagnostic software is often required.


- Staying current: The tech landscape is constantly evolving, so the ability to learn new technologies and adapt to changes is crucial.

(ref:hirist.tech)

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