Senior System Specialist

2 weeks ago

Anywhere in IndiaMultiple Locations, IN Info Origin Inc Full time

Key Responsibilities :

ServiceNow and Asset Management :

- Utilize thorough knowledge and experience with ServiceNow or similar asset management systems to manage IT assets effectively.

- Maintain accurate records of IT assets and ensure compliance with organizational policies.

Operating System and Software Management :

- Expertly manage and support Windows OS and O365 Office products.

- Provide software support and troubleshooting for various applications used within the organization.

Customer Service and Communication :

- Deliver excellent customer service and maintain effective communication with users.

- Resolve technical issues with users over the phone, ensuring a high level of customer satisfaction.

Hardware Support :

- Provide comprehensive support for hardware, including desktops, printers, scanners, and video equipment.

- Transport and lift boxes/equipment as needed, adhering to safety guidelines.

Imaging Workstations :

- Utilize MDT and/or SCCM for imaging workstations.

- Ensure workstations are configured and deployed according to organizational standards.

Troubleshooting and Problem-Solving :

- Apply excellent troubleshooting and problem-solving skills to resolve technical issues efficiently.

- Think and act under pressure to address urgent technical problems.

VPN and Network Setup :

- Set up, support, and install VPNs to ensure secure remote access for users.

- Manage wireless workstation setup and support, ensuring reliable network connectivity.

Active Directory Management :

- Use and manage Active Directory privileges to maintain user access and security.

- Support user account creation, modification, and deactivation processes.

Organizational Skills and Professionalism :

- Maintain good organizational skills to manage multiple tasks and projects effectively.

- Demonstrate excellent etiquette and professionalism in all interactions.

Required Qualifications :

Experience :

- 7 to 9 years of experience as a System Specialist or in a similar role.

- Proven track record in managing IT systems and providing technical support.

Technical Skills :

- Thorough knowledge and use of ServiceNow or similar asset management systems.

- Expert knowledge of Windows OS and O365 Office products.

- Knowledge of hardware, including desktops, printers, scanners, and video equipment.

- Proficiency in imaging workstations using MDT and/or SCCM.

- Strong understanding of software support and troubleshooting.

- Knowledge of VPN setup, support, and installation.

- Familiarity with Active Directory use and privileges.

- Ability to set up and support wireless workstations.

Soft Skills :

- Excellent customer service awareness and communication skills.

- Strong troubleshooting and problem-solving abilities.

- Ability to work independently and as part of a team.

- Good organizational skills.

- Ability to think and act under pressure.

- Excellent etiquette and professionalism.

Physical Requirements : Ability to transport and lift boxes/equipment as needed.

(ref:hirist.tech)

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