Customer Relationship Officer

2 weeks ago

Ahmedabad, Gujarat, India Trikon Telesoft Solutions Pvt. Ltd. Full time

Position:
CRT Executive

Location:
Vastrapur, Ahmedabad

Shift time: 3:30 am to 12:30pm

TIO Dispute resolution:

  • Raise tickets with the allocated TIO references


 Referral
  • Reconciliation with the client as per deadline from TIO
  • Offer the customer solution about the complaint.
  • Once Trikon and the customer find a middle ground, implement the requirements and assign the ticket to the concerned department for implementation
Level - If there is no resolution at referral, the complaint proceeds to Level 1. A case officer from TIO will be assigned to resolve it amicably.

Level - The TIO progresses to a level 2 when there is no resolution reached with the consumer despite the TIO's involvement.

Conciliation conferences involving both the TIO, and the consumer are likely to become prominent at this stage in addition to the exchange of system notes from Emersion.

Level - The TIO progresses to a level 3 when the existing dispute resolution officer is unable to reach a mutual resolution with the consumer and Trikon.

A lead investigator is then appointed to reach a final and binding judgement that cannot be disputed and must be complied with.

The objective of resolving TIO's is to nip them at the bud as much as possible and resolve them at a Level 1 stage.

Level 2 and Level 3 cases incur higher fees and involve the use of more significant resources to reach a resolution.

In some cases, it may be inevitable that we will have to release the consumer from their contract agreement. However, every possible measure must be exhausted before we consign ourselves to release a client.

Billing

  • Understand the format of Trikon bill.
  • Rectify if required or clarify by explaining the charges on the bill
  • Update/ raise a ticket in Emersion
  • The bill format shall be explained in detail during the training phase
  • A thorough understanding of all Trikon products is mandatory to understand bills comprehensively. Critical information summaries for all Trikon products and services can be accessed on the Trikon website.
Create a list of overdue customers from Emersion

  • Issue First, Second, Final and Disconnection Notices to the customers who are overdue on their payment. Notice template formats will be provided.
  • Take manual payments over the phone where customers agree to pay. Alternate forms of payment include B-Pay and bank transfer.
  • Agree payment arrangements with the consumer where applicable and obtain a structured payment plan that the consumer is to follow.
  • Update/ raise ticket in Emersion

Retention

  • Update/ raise a ticket
  • Understand the customer's reason for cancellation
  • Offer the necessary resolutions that can potentially retain the customers
  • Liaise with the concerned departments for implementation of resolution and assign the ticket accordingly
  • Review contract details of the client. Advise consumer of termination fees if applicable and negotiate settlement amounts that are beneficial to both Trikon and the client.

Complaints

  • Log complaint tickets on emersion
  • Liaise with the necessary departments in accordance with the nature of the complaint with the aim to close the matter
  • Obtain the consumer's approval to close your ticket on emersion following resolution of the complaint.
  • Take google or product reviews upon closure of the ticket or successfully completion of the queries raised by the consumer.

Referrals and Resigns/Cross Sales

  • Contact existing consumers to present various products and services we offer, aiming to sell them over the phone or schedule appointments with our sales representatives.
  • Gather feedback on the current services provided and suggest service or product upgrades based on the feedback received.
  • Reach out to consumers whose contracts are nearing expiration (with 6 months or less remaining) and offer them opportunities to renew their service agreements.
  • Engage with consumers to encourage them to participate in our referral program by referring their friends, relatives, or colleague

Pay:
₹9, ₹32,140.24 per month

Schedule:

  • Day shift
  • Night shift

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • English (preferred)

Work Location:
In person

Speak with the employer

  • Customer Relationship Officer

    2 weeks ago

    Ahmedabad, Gujarat, India Syncwell Infotech Private Limited Full time

    DescriptionWe are looking for an Customer Relationship officer to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.**Role: - * Serve as the lead point of contact for all customer account management...

  • Customer Relationship Officer

    2 weeks ago

    Ahmedabad, Gujarat, India 7 Seas Recruitments Full time

    Female Frehsers with good speaking skills can applyWe have an urgent opening for Customer Relationship ExecutiveLocation: Bopal, Ahmedabad (SG Highway)Good english speaking (Not fluent needed)Customer Relationship Work and followupThanksJob Types: Full-time, Regular / PermanentSalary: Up to ₹25,000.00 per monthSchedule: Day shiftLanguage: English...

  • Customer Relationship Officer

    2 weeks ago

    Ahmedabad, Gujarat, India NJ India Invest Full time

    Job Code: 6436Prefer Gender: AnyExperience: 24 Month(s)Function: OPERATIONSCity: AHMEDABADAudio Profile: NAQualification: BA,BCOM,BBAArea of Expertise: COMPUTER OPERATING Job DescriptionPrimary Role ASSISTING HEAD OFFICE & INTERNAL DEPARTMENTS IN UPDATING PENDING TRANSACTIONS UPDATING STATUS OF TRANSACTIONS AUDITING TRADING AND DEMAT ACCOUNT OPENING FORMS...

  • Relationship Officer

    2 weeks ago

    Ahmedabad, Gujarat, India Mspire Ventures Private Limited Full time

    Job Summary: We arelooking for a dedicated and customerfocused Relationship Officer tojoin our team at NBFC Name. The Relationship Officer will beresponsible for building and maintaining strong relationships withclients understanding their financial needs and providing tailoredfinancial solutions. The ideal candidate will have excellentcommunication skills a...

  • Customer Relationship Officer

    2 weeks ago

    Ahmedabad, Gujarat, India NJ India Invest Full time

    Job descriptionPrimary role MF / EXCHANGE / FD / BONDS TRANSACTION PROCESSING ACCEPTANCE, AUDIT, ENTRY, SCANNING AND REJECTION MARKING. TRANSACTION ENTRY IN SYSTEM, DAILY UPLOADING, SCANNING OF APPLICATION, ETC. ACKNOWLEDGMENT COLLECTION AND SCANNING (MF & FD) ASSISTING TRANSACTION DEPARTMENT IN UPDATING PENDING TARs. NJ ACCOUNT REGISTRATION (TADA & PMS)....

  • Customer Relationship Officer

    2 weeks ago

    Ahmedabad, Gujarat, India NJ India Invest Full time

    Job Code: 4153Prefer Gender: AnyExperience: 12 Month(s)Function: OPERATIONSCity: AHMEDABADAudio Profile: NAQualification: BA,BCOM,BBAArea of Expertise: COMPUTER OPERATING Job DescriptionPrimary RoleMF / EXCHANGE / FD / BONDS TRANSACTION PROCESSING- ACCEPTANCE, AUDIT, ENTRY, SCANNING AND REJECTION MARKING.TRANSACTION ENTRY IN SYSTEM, DAILY UPLOADING, SCANNING...

  • Customer Relationship Management

    2 weeks ago

    Ahmedabad, Gujarat, India United HR Solutions Pvt. Ltd. Full time

    Job Summary:We are seeking a highly motivated and experienced Customer Relationship Manager (CRM) to join our team. The ideal candidate will be responsible for developing and implementing customer relationship strategies to enhance customer satisfaction, loyalty, and retention. The CRM will work closely with the sales, marketing, and customer service teams...

  • Customer Relationship Manager

    2 weeks ago

    Ahmedabad, Gujarat, India United HR Solution Full time

    Job Description:Customer Engagement:Develop and maintain strong relationships with key customers.Regularly communicate with customers to understand their needs and provide solutions.Act as a primary point of contact for customer inquiries, feedback, and complaints.Strategy Development:Create and execute customer relationship management strategies to improve...

  • Customer Relationship Manager

    2 weeks ago

    Ahmedabad, Gujarat, India United HR Solution Full time

    Job Description:Customer Engagement:Develop and maintain strong relationships withkey customers. Regularly communicate withcustomers to understand their needs and providesolutions. Act as a primary point of contactfor customer inquiries feedback and complaints. StrategyDevelopment:Create and executecustomer relationship management strategies to improve...

  • Relationship officer Mortgage Sales

    4 weeks ago

    Ahmedabad, Gujarat, India timesjobs Full time

    Designation: Sales Officer – Mortgage SalesRole/Functional Area: Sales/Business DevelopmentLocation: PAN IndiaExperience: 0.6 year – 2 yearsSalary Range: Upto 3LPA + IncentivesRoles & Responsibilities:Area/ Lane /Geography Mapping:Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new...

  • Customer Relationship Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Panacea Healthcare Management Full time

    Designation : Customer relationship executiveLocation : Ahmedabad, GujaratNoof Position :6Education : Any Graduate - DiplomaExperience : At least 2 year in Call centersSalary - 20k to 25kSpeak with the employer

  • Customer Relationship Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Vivaantiz Lifescience Private limited Full time

    As a customer relationship executive you are supposed to remain connected with our customers. Build rapport with new customers. Process orders. Maintain records. Resolve customer queries as per guidelines. Computer efficiency required. Good Communication skills.Job Types: Full-time, Regular / PermanentSalary: From ₹9,000.00 per monthBenefits: Internet...

  • Customer Relationship Management Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Arvind SmartSpaces Full time

    The job involves building and maintaining relationship with customers of various Projects and solving queries and complaints of customers quickly and efficiently. The candidate will need to act as a single point contact for the customer / customer groups and will be responsible for overall relationship management with the customer right from on-boarding to...

  • Customer Relationship Officer

    2 weeks ago

    Ahmedabad, Gujarat, India Prudent Corporate Advisory Services Full time

    Function:CROLocation:AhmedabadDescription:Handling the overall operational work.Transaction processing, Scrutiny, Uploading queries, branch petty cash, Vendor bills, Utility bills, Support staff leave, Conveyance, Attendance.Should have basic knowledge of financial products like Mutual funds.Desired Profile: Minimum qualification required is...

  • Relationship Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Mspire Ventures Private Limited Full time

    Job Title: Relationship ManagerLocation: AhmedabadCompany: Kiran MotorsAbout Kiran Motors: Kiran Motors is a renowned automobile dealership dedicated to providing exceptional customer service and top-quality vehicles. WWith a history of innovation and customer satisfaction, we focus on delivering the ultimate experience for our clients.Job...

  • Key Relationship Manager

    2 weeks ago

    Ahmedabad, Gujarat, India ARV Companies Full time

    Company Description ARV Companies is a dynamic, diversified conglomerate with a legacy of innovation and quality in industrial packaging, hospitality, real estate, and more.Established in 1975, ARV Companies has strategically expanded its footprint, with facilities in Gujarat and Uttar Pradesh, and state-of-the-art machinery to cater to diverse...

  • Relationship Manager

    1 month ago

    Ahmedabad, Gujarat, India timesjobs Full time

    Key ResponsibilitiesResponsibilitiesTo direct sell to the customers via appointments ( Office/ Home visits). To ensure that leads/ appointments allocated by the call center are attended and revenue is generated To ensure Self Sourcing Targets are achieved To ensure business Reporting, MIS on sales call ( LMS) , Lead Utilization and conversion are updated and...

  • Relationship Manager

    2 weeks ago

    Ahmedabad, Gujarat, India timesjobs Full time

    Key ResponsibilitiesResponsibilitiesTo direct sell to the customers via appointments ( Office/ Home visits). To ensure that leads/ appointments allocated by the call center are attended and revenue is generated To ensure Self Sourcing Targets are achieved To ensure business Reporting, MIS on sales call ( LMS) , Lead Utilization and conversion are updated and...

  • Relationship Manager

    4 weeks ago

    Ahmedabad, Gujarat, India timesjobs Full time

    Key ResponsibilitiesResponsibilitiesTo direct sell to the customers via appointments ( Office/ Home visits). To ensure that leads/ appointments allocated by the call center are attended and revenue is generated To ensure Self Sourcing Targets are achieved To ensure business Reporting, MIS on sales call ( LMS) , Lead Utilization and conversion are updated and...

  • Key relationship Manager

    2 weeks ago

    Ahmedabad, Gujarat, India ARV Companies Full time

    Company DescriptionARV Companies is a dynamic, diversified conglomerate with a legacy of innovation and quality in industrial packaging, hospitality, real estate, and more. Established in 1975, ARV Companies has strategically expanded its footprint, with facilities in Gujarat and Uttar Pradesh, and state-of-the-art machinery to cater to diverse industries....