Customer Relationship Officer

1 week ago


Ahmedabad, Gujarat, India Syncwell Infotech Private Limited Full time

Description
We are looking for an Customer Relationship officer to create long-term, trusting relationships with our customers.

The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

**Role:
- *
  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, longlasting client relationships.
  • Negotiate contracts and close agreements to maximize profits.
  • To Handle 100+ Existing Customer Business.
  • Demonstration of Products to Existing/New Customers, Client support.
  • Monitoring Revenue & Payment collection.
  • Regular Calls to Existing Clients for Business Relation & to increase revenue.
  • Cross Sales to existing clients.
  • Visit to Existing Clients ( Local and Pan India ).
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Maintaining the traffic of the various services provided.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
  • Prepare reports on account status.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Understanding of SaaS platforms, technical know will be an added advantage.

What You will Need to Succeed

  • Proven experience of 4+ years into VAS business. Experience in Telecom enterprise sales would be plus for us.
  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.
  • Passion and grit to achieve highly ambitious targets.
  • Ability to hustle in a highly dynamic environment.
  • Selfmotivated and selfdirected.
  • Excellent analytical and timemanagement skills.
  • Creative problem solver who thrives when presented with a challenge.
  • Tenacity to handle rejection and continue on with a positive attitude when reaching the next potential client.
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) Proficiency in CRM software will be a plus.
  • To achieve the predefined targets.

Job Types:
Full-time, Permanent

Pay:
Up to ₹400,000.00 per year

Schedule:

  • Day shift
  • Fixed shift

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • English (preferred)

Work Location:
In person

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