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Customer Relationship Manager
2 weeks ago
Job Description:
- Customer Engagement:
- Develop and maintain strong relationships withkey customers.
- Regularly communicate withcustomers to understand their needs and providesolutions.
- Act as a primary point of contactfor customer inquiries feedback and complaints.
- StrategyDevelopment:
- Create and executecustomer relationship management strategies to improve customersatisfaction and retention.
- Analyze customerdata to identify trends opportunities and areas forimprovement.
- Collaborate with marketing andsales teams to design and implement targeted campaigns.
- CustomerRetention:
- Develop loyaltyprograms and initiatives to retain customers.
- Monitor customer satisfaction metrics and take proactivemeasures to address issues.
- Conduct regularfollowups with customers to ensure their ongoingsatisfaction.
- Problem Resolution:
- Address and resolve customer complaints andissues promptly and effectively.
- Coordinatewith relevant departments to provide timely and satisfactoryresolutions.
Contact Person: Ami Soni()
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