Customer Relationship Management Executive
2 weeks ago
- The job involves building and maintaining relationship with customers of various Projects and solving queries and complaints of customers quickly and efficiently.
- The candidate will need to act as a single point contact for the customer / customer groups and will be responsible for overall relationship management with the customer right from on-boarding to the product handover.
The Candidate is expected to do the following on an ongoing basis:
- Respond and resolve all queries and concerns of customers to their complete satisfaction
- Ensure support for all the bank related documents for home loans processing to customers
- Coordinate with customers for registration of ATS and Sale Deed
- Follow up for Payment/Collections from customers
- Inter-departmental coordination
- Site visits for the respective project to assess progress from the customer's perspective
- Ensure customer's units are handed over to their satisfaction & as per SOP
- Prepare reports like ageing, query analysis etc.
Skills & Attributes:
- Good English communication (Oral & Written)
- Good working knowledge of Ms-Excel and Ms-Word
- Strong understanding of process & documentation
- Understanding of bank related processes for disbursing loans to customers by banks
- Basic understanding of real estate products and finishes will be an added advantage
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