Strategic Account Manager SVM Toys
3 days ago
Position: Strategic Account Manager
Location: IND, KA, Bengaluru
We are looking for a Strategic account manager responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team.
In this role, the candidate will be responsible for achieving the top line nos. for the business by driving strategic business and operational objectives. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate will use his category expertise to drive seller interactions & act as a Voice of Seller influencing Marketplace policies on Seller Fees and Policies, in areas like Reimbursements, Returns, Seller Claims etc. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success.
If you are interested in growing brands and businesses on Amazon, were interested in talking to you
Key Job Responsibilities:
Business Growth
Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.
Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.
Relationship Management
Build and cultivate strong relationships with sellers in your portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
Process Excellence
Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate sellers growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
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