AVP - Alliances/Partnerships & Digital Projects - Bank (6-15 yrs)

1 month ago

Mumbai, India iimjobs Full time

Given below the positions details with a Leading Bank :

Role/ Job Title: Manager- Alliances, Partnerships & Digital Projects

Grade - AVP

Function/ Department : Wholesale Banking

Note : Bank is looking for candidates from Fintech/Payment Organisations into Alliance & Partnership, who may not be having exp in Integration projects.

Job Purpose : The role entails building Alliances & Partnerships within the cash management framework aimed to aid cross sell, upsell and/or identifying new customer journeys.

Roles & Responsibilities:

- Engage with senior stakeholders and build effective partnerships to drive overall client delivery strategy.

- Target and identify the alliance partners along with customer segments with a Go To market plan.

- Provide regular updates to stakeholders (clients and internal) on project status both on projects and partnership deals.

- Conduct comprehensive requirement elicitation and identify potential non-standard solutions early on to be designed and implemented.

- Co-ordinate with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Implementation Managers) on client project requirements to ensure successful delivery of all the required products, services and system solutions.

- Work closely with the product team as partners to proliferate solution uptake via appropriate partnerships.

- Work with delivery, product and architect teams to ensure partnership integrations happen in time bound manner.

- Adhere to Project Management framework while executing large or complex projects.

- Initiatives to be designed right from customer acquisition to onboarding to solutioning to servicing, to create a differentiation in the market for CMS business.

- Design, own, manage the channels viz. mobility, corporate onboarding, service differentiation and drive usage, commercialization as well as enhancements from business perspective.

- Maintain partner level profitability/lead dashboard and publish metrics around the same on monthly basis.

- Establish and manage the project governance from planning to execution stage along with the team from relevant stakeholders and hold the charter.

- Oversee management of client issues during a project and ensure swift resolution.

- Coordinate with internal teams to ensure that a thoroughly tested solution is delivered to the clients.

- Manage end to end delivery of solutions for existing and new clients.

- Engage in consolidating monthly metrics and act on feedback received through Post Implementation Reviews every quarter.

- Work on ways and means to improve processes to achieve cost savings for the bank and service excellence for clients.

- Work on ways and means to improve operational from customer perspective to achieve ease and service excellence for clients.

- Work on ways and means to achieve top line CA and Fee based framework through alliance and partnerships.

- Maintain up-to-date working knowledge of the bank's client access products/services, payment and trade capabilities, internal operations and local regulatory requirements.

- Own and manage the project-based channels and manage the P&L from an end-to-end perspective.

- Build and deepen working relationship with business partners, sales, relationship team, Technology, Delivery, ISG and Operations teams.

- Initiate post implementation reviews every quarter and ensure prompt responses from the clients.

- Identify solution up tiering opportunities and provide consulting solution to key clients to enable them to streamline their activities.

- Monitoring the revenue aspects of channels, solutions and various user journeys developed and tracking it on regular basis.

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