Service Desk Specialist
4 weeks ago
Location:chennai & Pune
Job Description:
Setting customer expectations by appropriately prioritizing incidents.
• Assigning calls, requests, and incidents to internal and external support teams when issues cannot be resolved by the Service Desk.
• Accurately raising tickets within Service Now.
• Managing calls, incidents, and requests by logging, escalating, and resolving using Service Now and remote support tools, including the Knowledge Base.
• Ensuring a 70% first line fix rate for maintenance.
• Managing incidents that are assigned to other support teams as well (End to End ticket Management).
• Minimum overall work experience of 0-1 years.
• Graduate in any discipline with good technical skills is a must.
• Knowledge in Windows & Mac OS, Knowledge in Android/IOS (Desirable)
• Knowledge of networking, hardware
• ITIL Foundation certified (Desirable)
-
Service Desk Specialist
6 months ago
Pune, India Ensono Full timeProvides first level support/initial point of contact for Ensono’s associates and/or external clients’ regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or assigns issue...
-
Service Desk
6 months ago
Pune, India Lancesoft Full timeJob Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...
-
IT Service Desk Specialist
2 weeks ago
Pune, Maharashtra, India Wipro Full timeWe are seeking a skilled IT Service Desk Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring timely resolution of technical issues.Our ideal candidate will possess excellent communication skills, both written and verbal, as well as a strong understanding...
-
Service Desk Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India Fujitsu Full timeAbout the RoleWe are seeking a highly skilled Service Desk Technical Support Specialist to join our team at Fujitsu. This is an exciting opportunity for a technical expert to provide exceptional support to our clients.Job SummaryThe successful candidate will be responsible for analyzing and resolving technical problems for School Districts in Ontario,...
-
Service Desk
6 months ago
Pune, India Lancesoft Full timeJob Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...
-
Service Desk Specialist
6 days ago
Pune, India Compucom Full timeRole:Service Desk ExecutiveRequirement: -We are thrilled to announce that Compucom Systems, Inc. is looking to expand our dynamic team by hiring fresh graduates for the role ofSupport Desk Associate . This is a fantastic opportunity for individuals who are passionate about technology and eager to kickstart their careers in IT support.ResponsibilitiesRespond...
-
Service desk specialist
5 days ago
Pune, India Compucom Full timeRole: Service Desk ExecutiveRequirement: -We are thrilled to announce that Compucom Systems, Inc. is looking to expand our dynamic team by hiring fresh graduates for the role of Support Desk Associate. This is a fantastic opportunity for individuals who are passionate about technology and eager to kickstart their careers in IT...
-
Service Desk Specialist
6 days ago
Pune, India Compucom Full timeRole: Service Desk Executive Requirement: - We are thrilled to announce that Compucom Systems, Inc. is looking to expand our dynamic team by hiring fresh graduates for the role of Support Desk Associate . This is a fantastic opportunity for individuals who are passionate about technology and eager to kickstart their careers in IT support. Responsibilities...
-
Service Desk Lead: IT Operations Manager
2 weeks ago
Pune, Maharashtra, India Wipro Full timeJob Summary:We are seeking an experienced Service Desk Lead to oversee the daily operations of our IT service desk. The successful candidate will be responsible for managing a team of technical support specialists, ensuring seamless delivery of services, and driving process improvements.About You:You have at least 5 years of experience in IT service...
-
Service Desk Specialist
4 weeks ago
pune, India HCLTech Full timeLocation:chennai & Pune Job Description: Setting customer expectations by appropriately prioritizing incidents. • Assigning calls, requests, and incidents to internal and external support teams when issues cannot be resolved by the Service Desk. • Accurately raising tickets within Service Now. • Managing calls, incidents, and requests by logging,...
-
Service Desk Specialist
4 weeks ago
Pune, India HCLTech Full timeLocation:chennai & PuneJob Description:Setting customer expectations by appropriately prioritizing incidents.• Assigning calls, requests, and incidents to internal and external support teams when issues cannot be resolved by the Service Desk.• Accurately raising tickets within Service Now.• Managing calls, incidents, and requests by logging,...
-
Service Desk Specialist
4 weeks ago
pune, India HCLTech Full timeLocation:chennai & PuneJob Description:Setting customer expectations by appropriately prioritizing incidents.• Assigning calls, requests, and incidents to internal and external support teams when issues cannot be resolved by the Service Desk.• Accurately raising tickets within Service Now.• Managing calls, incidents, and requests by logging,...
-
Service desk lead
6 months ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...
-
Service Desk Specialist
4 weeks ago
Pune, India HCLTech Full timeLocation:chennai & PuneJob Description:Setting customer expectations by appropriately prioritizing incidents.• Assigning calls, requests, and incidents to internal and external support teams when issues cannot be resolved by the Service Desk.• Accurately raising tickets within Service Now.• Managing calls, incidents, and requests by logging,...
-
Service Desk Specialist
4 weeks ago
Pune, India HCLTech Full timeLocation:chennai & Pune Job Description: Setting customer expectations by appropriately prioritizing incidents. • Assigning calls, requests, and incidents to internal and external support teams when issues cannot be resolved by the Service Desk. • Accurately raising tickets within Service Now. • Managing calls, incidents, and requests by logging,...
-
Service Desk
6 months ago
Pune, India SKYLARK HR SOLUTIONS Full timeRole**:Service Desk** Experience: 1-2 Years Salary Upto 3.5Lpa Location: Pune **Job Description**: - Excellent communication skills - **CEFR : B2, C1, C2**. Please add the communication level as per the CEFR framework while profiles are shared. - Work experience on Service Desk with good knowledge on **VPN, O365, remote support, active directory,...
-
Service desk analyst
1 month ago
Pune, India Wipro Full timeWipro is conducting walk in interview drive for Service Desk Analyst role for Pune (Hinjewadi) location. Interested candidat es can share the ir updated CV on 6292217343 (Whats App ) with t he subject line "Service Desk Analyst Pune". PLEASE DO NOT CALL on the given number. Eligibility Criteria: Graduation is mandatory ...
-
Service Desk Analyst
1 month ago
pune, India Wipro Full timeWipro is conducting walk in interview drive for Service Desk Analyst role for Pune (Hinjewadi) location.Interested candidates can share their updated CV on 6292217343 (WhatsApp) with the subject line "Service Desk Analyst Pune".PLEASE DO NOT CALL on the given number.Eligibility Criteria:- Graduation is mandatory- Excellent English Communication skills is...
-
Service Desk Analyst
1 month ago
pune, India Wipro Full timeWipro is conducting walk in interview drive for Service Desk Analyst role for Pune (Hinjewadi) location.Interested candidat es can share the ir updated CV on 6292217343 (WhatsApp ) with t he subject line "Service Desk Analyst Pune".PLEASE DO NOT CALL on the given number.Eligibility Criteria:Graduation is mandatoryExcellent English Communication skills...
-
IT Service Desk Expert
3 weeks ago
Pune, Maharashtra, India TransPerfect Full timeAbout the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at TransPerfect. As a Senior Service Desk Analyst, you will play a crucial role in providing exceptional support to our customers by troubleshooting and resolving technical issues efficiently.Key Responsibilities:Assist customers with escalated service requests, incidents,...