Service Desk Specialist

6 days ago

Pune, India Compucom Full time

Role: Service Desk Executive


Requirement: -

We are thrilled to announce that Compucom Systems, Inc. is looking to expand our dynamic team by hiring fresh graduates for the role of Support Desk Associate . This is a fantastic opportunity for individuals who are passionate about technology and eager to kickstart their careers in IT support.


Responsibilities

  • Respond to telephone, email, and online requests for technical support.
  • Provide high level of customer service and quick resolution times
  • Follow-up directly with the customers.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
  • Identify, research, and resolve technical problems of moderate complexity.
  • Provides support to end users for computer, application, system, device, access, and hardware issues.
  • Document, track, and monitor technical issues using applicable systems and tools.
  • Utilize Service Desk software to keep track of help tickets, resolution and working times.
  • May coordinate with other teams or departments to resolve user problems
  • Escalate unresolved issues to the next level of support personnel
  • Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
  • Provide guidance and support and keep information on company IT products and services.
  • Assist in support of all business-related Information Technology systems.


Preferred Qualifications:

  • Associate degree in computer related field or equivalent training preferred.
  • CompTIA A+ (Preferred) Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
  • Proficient with Windows 10 OS, Mac & Mobile (iOS & Android).
  • Basic ability to work independently and manage one’s time.
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Customer-oriented and patient.


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