Service Desk Lead: IT Operations Manager

Service Desk Team Lead Job DescriptionAre you an experienced leader looking to utilize your skills in a dynamic Service Desk environment?Mphasis is seeking a Service Desk Team Lead to supervise and review Service Desk activities, ensuring compliance to industry standards like PCI, ISO, ISMS, and BCMS. This role will also be responsible for conducting...

Job OverviewWe are seeking a highly skilled Service Desk Operations Manager to join our team at Wipro. This role is responsible for ensuring the effective operation of our service desk, providing exceptional customer service and delivering high-quality results.

Role OverviewThe Service Desk Lead is a crucial role at Wipro, responsible for overseeing the support and escalation process for agents. This position requires a high level of customer-centricity, effective communication, and problem-solving skills. The successful candidate will work closely with the Service Desk team to ensure prompt delivery of service,...

About the RoleWe are seeking an experienced Team Leader to lead our Service Desk team. The ideal candidate will have a strong background in IT Service Management and excellent leadership skills.Key ResponsibilitiesSupervise and review Service Desk activitiesReview and ensure compliance to standards like PCI, ISO, ISMS, BCMSPlace hiring requests and conduct...

Job DescriptionWe are seeking a seasoned Service Desk Team Lead to join our Mphasis team in Pune. As a key member of our service desk operations, you will be responsible for overseeing the day-to-day activities and ensuring that our customers receive exceptional support.ResponsibilitiesServicing Customers: Provide timely and effective solutions to customer...

Total Experience: Minimum 6 YearsRelevant as Lead/Manager: 3 YearsLocation: Hyderabad, Pune, and Bangalore.Band: B2/B3Required: Real-time experience in Global Service Desk operations.Role Purpose:The Service Desk Manager is responsible for one delivery center, ensuring all metrics are measured and adhered to. The owner of key measurements, Service Levels,...

About the RoleThe Deputy Manager - Operations Service Desk Lead will be responsible for providing technical support to Siemens Energy customers and internal collaborators.Key responsibilities include:Managing Level 2 requests where Operational Service Desk (OSD) needs additional support in resolving the caseReviewing previous investigations conducted by OSD...

Job DescriptionAs a Service Desk Team Lead at Wipro, you will be responsible for the performance of a single delivery center, ensuring adherence to standards, measurement, and reporting of metrics. You will oversee processes, escalations, knowledge management within the DC, and support new transitions and integration with current teams.Main...

Operations Service Desk EngineerSiemens Energy is seeking a highly skilled Operations Service Desk Engineer to join our Global Services team. As a key member of our team, you will provide technical support to our customers and internal stakeholders, ensuring seamless delivery of our compressor products and services.About the RoleAs an Operations Service Desk...

Job DescriptionWe are seeking an experienced Technical Service Desk Team Lead to join our team at Mphasis. The successful candidate will be responsible for supervising and reviewing Service Desk activities, ensuring compliance to standards like PCI, ISO, ISMS, BCMS, and facilitating audits by internal and external teams.The ideal candidate will have a strong...

About the RoleSiemens Energy is seeking a highly skilled Deputy Manager to join our Operations Service Desk team. As a key member of our Global Services team, you will provide technical support to our customers and internal collaborators, ensuring seamless resolution of complex technical issues.Key ResponsibilitiesManage Level 2 requests, providing...

Job Title: Service Desk ExpertJob Summary: We are seeking a highly skilled Service Desk Expert to join our team at Fujitsu. As a Service Desk Expert, you will be responsible for providing technical support to our clients, analyzing and resolving technical problems, and acting as a technical resource for Level 1 staff.Key Responsibilities:Analyze and resolve...

📁Job Title: Service Desk📁 Job Description:We are seeking a skilled Service Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will have a minimum of 3 to 5 years of experience working in an Enterprise IT environment.📁 Responsibilities:Deliver high-quality customer service and technical support to clients.Resolve technical...

Job Title: Technical Support Engineer - Operations Service DeskAbout the Role:We are seeking a skilled Technical Support Engineer to join our Operations Service Desk team. The successful candidate will be responsible for providing technical support to Siemens Energy customers and internal team members.Key Responsibilities:Provide technical support to...

Job SummaryVimerse Infotech Inc is seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Deliver high-quality customer service and technical support via phone, email, and chat.Resolve...

Operations Service Desk EngineerAbout the RoleAs a key member of the Global Services team in the compression business, you will provide technical support to Siemens Energy customers and internal team members. Your primary responsibility will be to serve as the first point of contact for all support inquiries related to SE Compressor...

About the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at TransPerfect. As a Senior Service Desk Analyst, you will play a crucial role in providing exceptional support to our customers by troubleshooting and resolving technical issues efficiently.Key Responsibilities:Assist customers with escalated service requests, incidents,...

Job DescriptionAs a Service Desk Lead, you will be responsible for coordinating with resolver groups to ensure that issues are routed to the respective team and resolved or escalated in a timely and efficient manner as per the Service Level Agreement.Key Responsibilities:Coordinate with resolver groups to ensure that issues are resolved or escalated in a...

Job Title: IT Service Desk SpecialistJob Summary: We are seeking a skilled IT Service Desk Specialist to join our team at WNS Global Services. The ideal candidate will have excellent communication skills, a working knowledge of ITIL best practices, and experience in supporting IT issues. Key Responsibilities:Coordinate with resolver groups to ensure that...

Job SummaryFujitsu is seeking a highly skilled Service Desk Expert to join our team. As a key member of our service desk, you will provide technical support to our clients, analyzing and resolving complex technical issues related to our Student Information System.Key ResponsibilitiesAnalyze and resolve technical problems for School Districts using knowledge...