Service Desk Technical Support Specialist

6 days ago


Pune, Maharashtra, India Fujitsu Full time
About the Role

We are seeking a highly skilled Service Desk Technical Support Specialist to join our team at Fujitsu. This is an exciting opportunity for a technical expert to provide exceptional support to our clients.

Job Summary

The successful candidate will be responsible for analyzing and resolving technical problems for School Districts in Ontario, providing SIS guidance, and working closely with Agile feature teams to resolve SIS-related issues.

Key Responsibilities:
  • Analyze and resolve technical problems for established networks based on knowledge base
  • Use of network analysis tools to troubleshoot problems
  • Provide SIS guidance to School District clients
  • Work with Agile feature teams to resolve SIS related problems
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the School Districts
Requirements:
  • 3-4 years experience in service desk environment
  • 1 year Level 2 service desk support (within a MPLS network environment preferred)
  • ITIL Certification, or experience with ITIL and ITIL based ticketing systems
  • Familiarity with ServiceNow, Aspen, Word Press
Preferred Qualifications:
  • Network Certifications, HDI Support Center Analyst Certificate
  • Agile Scrum Foundation Certificate
  • Strong interpersonal skills
What We Offer:
  • A competitive salary range of $70,000 - $90,000 per year
  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment

Please note that this is an estimated salary range based on industry standards and location. The actual salary may vary depending on various factors.


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