Senior IT Support Specialist

4 weeks ago


Pune, Maharashtra, India WNS Global Services Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at WNS Global Services. As a key member of our IT Service Desk, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities

  • Provide timely and efficient support to clients via phone, email, and chat
  • Coordinate with resolver groups to ensure issues are resolved or escalated
  • Update and maintain knowledge base for end-users and technical team members
  • Evaluate documentation and analyze trends to prevent future problems
  • Work flexible shifts and adapt to changing work models

Requirements

  • Good written and verbal communication skills in English
  • Working knowledge of ITIL best practices (at least V3)
  • Customer handling experience and ability to troubleshoot IT issues
  • Experience with FreshService and problem management
  • ITIL certification (V3) is an advantage

What We Offer

At WNS Global Services, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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