Senior IT Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at WNS Global Services. As a key member of our IT Service Desk, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities
- Provide timely and efficient support to clients via phone, email, and chat
- Coordinate with resolver groups to ensure issues are resolved or escalated
- Update and maintain knowledge base for end-users and technical team members
- Evaluate documentation and analyze trends to prevent future problems
- Work flexible shifts and adapt to changing work models
Requirements
- Good written and verbal communication skills in English
- Working knowledge of ITIL best practices (at least V3)
- Customer handling experience and ability to troubleshoot IT issues
- Experience with FreshService and problem management
- ITIL certification (V3) is an advantage
What We Offer
At WNS Global Services, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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