IT CRM Technical Specialist

2 weeks ago


Mumbai, India Archroma Full time

Job Description:


Responsibilities:

  • Develop and maintain the Salesforce platform globally as part of the global IT landscape. Manage the Platform Architecture to help build scalable and sustainable platform.
  • Optimize costs, services scope, performance, and quality of the day-to-day IT support, projects and changes in line with internal and external customers' expectations to support company strategy.
  • Support the IT application and infrastructure team to optimize their costs, services, and quality by providing transparency and clarity on future needs and support expectations. Pursue alignment with the global IT team, strategy, and global support processes.
  • Collaborating with Risk Analyst / Risk Leader to secure the platform is certified and Crown Jewel compliance.
  • Work closely with Global Architect to ensure optimum integration across several applications.
  • Integrated platforms (SAP, Salesforce, Product Manager).
  • Oversee and advise all CRM and Marketing projects run in the company.
  • In depth knowledge about CRM Salesforce platform (Sales Cloud, Pardot and Customer Communities)


Profile:

  • Chartered Accountant or Bachelor’s Degree in Economics / Mathematics / Statistics.
  • Salesforce certified (Sales & Marketing cloud and Communities).
  • Preferably 10-15 years of relevant work experience
  • To be able to manage all demand coming from the business in terms of new developments (prioritize).
  • Ability to effectively create strong relationships with co-workers across functions and geographies. We are looking for someone who works well with everyone and on whom people feel they can rely.
  • Proactive, pragmatic business partner with hands-on "can do" approach.
  • Team Player and able to engage and influence cross functional stakeholders effectively.
  • Able to communicate insights and model concepts clearly with conviction.
  • Result Oriented with proficiency in analysis, data integrity and process design.
  • Proactive and a high degree of self-management and flexibility to work across all time zones


  • Mumbai, Maharashtra, India EMotorad Full time

    **Job Title:** Electric Vehicle CRM Specialist**About EMotorad:**We are a leading Electric Vehicle (EV) company that offers high-quality, affordable e-bikes. Our mission is to make e-mobility accessible to everyone.**Job Description:**We are seeking an experienced Electric Vehicle CRM Specialist to join our team. The ideal candidate will have 3-4 years of...

  • Zoho CRM Specialist

    4 days ago


    Navi Mumbai, Maharashtra, India Transformhub Full time

    Job Title:Zoho CRM Customization and Development SpecialistKey Responsibilities:Custom Solution Design: Develop custom solutions using Zoho CRM Plus, incorporating configuration, customization, administration, and reporting.Integration Mastery: Implement API integrations to connect Zoho CRM with other Zoho applications and third-party services, ensuring...


  • Mumbai, Maharashtra, India Edwizo Full time

    Job Description:Main ResponsibilitiesCustomer Success: Deliver exceptional customer experiences through CRM management and customer success strategies in subscription-based models and start-ups.Technical Skills: Proficient in CRM tools such as Webengage and setting up automations/workflows to drive business outcomes.Data-Driven Decision Making: Analyze data...


  • Mumbai, Maharashtra, India Datamatics Full time

    We're seeking an experienced CRM & Hubspot Technical Specialist - Marketing & Sales Operations to lead the implementation and optimization of our HubSpot CRM system. As part of the Datamatics global marketing team, you'll be responsible for managing the overall HubSpot instance, user management, training & onboarding, workflow design, integrations, data...


  • Navi Mumbai, Maharashtra, India Realtevo Channels Pvt limited Full time

    About the Role:We are seeking a highly skilled CRM Operations Specialist to join our team at Realtevo Channels Pvt Ltd. As a CRM Operations Specialist, you will be responsible for managing leads in our CRM system and ensuring timely follow-up with leads.Key Responsibilities:Maintain and update CRM database with client information and statusCommunicate...


  • Mumbai, Maharashtra, India Crest IT Consulting Pvt Ltd. Full time

    Job Description:">    We are seeking a highly skilled Technical Quality Assurance Specialist to join our team at Crest IT Consulting Pvt Ltd. in Airoli, Navi Mumbai.    As a Technical Quality Assurance Specialist, you will be responsible for ensuring the high quality of our software products by identifying and reporting defects, recommending...


  • Mumbai, Maharashtra, India antraweb technologies Full time

    **Job Title: CRM Project Implementation & Support Specialist** **Location**: Andheri **Role Overview**: We are seeking an experienced **CRM Project Implementation & Support Specialist** to lead a team dedicated to ensuring smooth CRM deployments post-sale. In this role, you will bridge the gap between sales and technical teams, ensuring that clients...


  • Mumbai, Maharashtra, India Tech Data Advanced Solutions India Pvt Ltd Full time

    Job DescriptionWe are seeking a highly skilled SAP CRM Technical Consultant to support the deployment and development of our SAP CRM system.Key Responsibilities:- Develop and implement SAP CRM solutions and enhancements.- Design and build APIs and web services for CRM integration.- Collaborate with cross-functional teams to roll out SAP CRM solutions to new...


  • Navi Mumbai, Maharashtra, India Realtevo Channels Pvt limited Full time

    Job SummaryWe are seeking a highly skilled CRM Operations Specialist to join our team at Realtevo Channels Pvt Ltd. The successful candidate will be responsible for managing leads in CRM, ensuring timely follow-ups, and maintaining accurate client information.About the RoleThe ideal candidate will have a minimum of 1 year of experience in CRM operations...


  • Navi Mumbai, Maharashtra, India SKYGATE CONSULTING Full time

    Job Overview">We are seeking an experienced Microsoft Dynamics CRM consultant to join our team at Skystate Consulting. As a leading provider of CRM solutions, we help businesses streamline their operations and improve customer engagement.">Estimated Salary: $120,000 - $180,000 per year, depending on experience.">Required Skills">">Hands-on experience with MS...


  • Mumbai, Maharashtra, India Orange Mantra Full time

    Job Description">Senior Zoho CRM Specialist role at Orange Mantra Technologies involves collaborating with cross-functional teams to design, develop, and customize Zoho applications to meet specific business requirements. The ideal candidate will have a strong understanding of Zoho CRM and other Zoho products, with proficiency in Deluge scripting and...

  • CRM Executive

    6 months ago


    Mumbai, Maharashtra, India BrandSwitch Full time

    Job Description: CRM Portal Handler and MIS Handling Job Title: CRM Portal Handler and MIS Handling Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as a CRM Portal Handler and MIS (Management Information System) Specialist. In this role, you will be responsible for managing customer relationship management...


  • Mumbai, Maharashtra, India IT Resource Hunter Full time

    At IT Resource Hunter, we are seeking a skilled Enterprise Oracle HCM Technical Specialist to join our team. This role offers a competitive salary of $120,000 - $180,000 per annum, commensurate with experience.The primary focus of this position will be to design, develop, test, and support technical tasks in Oracle Cloud, including BI Publisher...


  • Mumbai, Maharashtra, India Vshr Unnati LLP Full time

    Job DescriptionVshr Unnati LLP is seeking a Technical Account Specialist to join our customer success team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesAct as the primary point of contact for customers, addressing and resolving technical issues...


  • Mumbai, Maharashtra, India Assa Abloy Full time

    Job Title: ASSA ABLOY Technical SpecialistWe are seeking a highly skilled Technical Specialist to join our team at ASSA ABLOY. As a key member of our sales specifications department, you will be responsible for leading and implementing pre-sales technical activities to enable the Projects business.The ideal candidate will have 6-10 years of experience in a...


  • Mumbai, India TD SYNNEX Full time

    Job Purpose:We are looking for a bright, motivated and switched on IT SAP Technical Consultant to support the deployment and development of TD SYNNEX SAP CRM system. As a core member of the CRM team this role will be instrumental in supporting digital transformation projects by deploying, supporting and enhancing SAP CRM throughout the global...


  • Mumbai, Maharashtra, India Prama Hikvision India Pvt. Ltd. Full time

    Job Title: Senior Technical Support Specialist">About Us:">Prama Hikvision India Pvt. Ltd. is a leading technology company that provides innovative solutions for various industries.">Salary: ₹8,00,000 - ₹12,00,000 per annum">Job Description:">We are seeking an experienced Senior Technical Support Specialist to join our team. As a Senior Technical Support...


  • Navi Mumbai, Maharashtra, India Rohini IT Consulting LLP Full time

    Job Title: Technical Documentation SpecialistWe are seeking a highly skilled technical writer to join our team at Rohini IT Consulting LLP, specializing in payment gateways for the banking industry. The ideal candidate will have extensive experience in API documentation and XML DITA, with a strong technical background and excellent communication skills.Key...


  • Mumbai, Maharashtra, India Datamatics Full time

    As a Marketing Automation Specialist - HubSpot CRM, you will be responsible for implementing and optimizing our HubSpot CRM system to drive business growth and revenue. You'll work closely with our global marketing team to manage the overall HubSpot instance, user management, training & onboarding, workflow design, integrations, data integrity,...


  • Mumbai, India Tech Data Advanced Private Limited Full time

    Job Purpose: We are looking for a bright, motivated and switched on IT SAP Technical Consultant to support the deployment and development of TD SYNNEX SAP CRM system. As a core member of the CRM team this role will be instrumental in supporting digital transformation projects by deploying, supporting and enhancing SAP CRM throughout the global...