IT CRM Technical Specialist
2 weeks ago
Job Description:
Responsibilities:
- Develop and maintain the Salesforce platform globally as part of the global IT landscape. Manage the Platform Architecture to help build scalable and sustainable platform.
- Optimize costs, services scope, performance, and quality of the day-to-day IT support, projects and changes in line with internal and external customers' expectations to support company strategy.
- Support the IT application and infrastructure team to optimize their costs, services, and quality by providing transparency and clarity on future needs and support expectations. Pursue alignment with the global IT team, strategy, and global support processes.
- Collaborating with Risk Analyst / Risk Leader to secure the platform is certified and Crown Jewel compliance.
- Work closely with Global Architect to ensure optimum integration across several applications.
- Integrated platforms (SAP, Salesforce, Product Manager).
- Oversee and advise all CRM and Marketing projects run in the company.
- In depth knowledge about CRM Salesforce platform (Sales Cloud, Pardot and Customer Communities)
Profile:
- Chartered Accountant or Bachelor’s Degree in Economics / Mathematics / Statistics.
- Salesforce certified (Sales & Marketing cloud and Communities).
- Preferably 10-15 years of relevant work experience
- To be able to manage all demand coming from the business in terms of new developments (prioritize).
- Ability to effectively create strong relationships with co-workers across functions and geographies. We are looking for someone who works well with everyone and on whom people feel they can rely.
- Proactive, pragmatic business partner with hands-on "can do" approach.
- Team Player and able to engage and influence cross functional stakeholders effectively.
- Able to communicate insights and model concepts clearly with conviction.
- Result Oriented with proficiency in analysis, data integrity and process design.
- Proactive and a high degree of self-management and flexibility to work across all time zones
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