Electric Vehicle CRM Specialist

14 hours ago


Mumbai, Maharashtra, India EMotorad Full time

**Job Title:** Electric Vehicle CRM Specialist

**About EMotorad:**

We are a leading Electric Vehicle (EV) company that offers high-quality, affordable e-bikes. Our mission is to make e-mobility accessible to everyone.

**Job Description:**

We are seeking an experienced Electric Vehicle CRM Specialist to join our team. The ideal candidate will have 3-4 years of experience in CRM systems, excellent communication skills, and a deep understanding of customer needs in the Electric Vehicle (EV) space.

**Key Responsibilities:**

  • Lead CRM Operations: Oversee day-to-day CRM activities, ensuring the system meets customer requirements.
  • Team Management: Lead and manage a team of CRM agents, providing guidance, training, and support for their professional development.
  • Commissioning Oversight: Lead the commissioning process, ensuring successful CRM tool implementations and optimizations for the team and business needs.
  • Escalation Management: Handle and resolve level 1 customer escalations, ensuring timely and effective solutions while maintaining high customer satisfaction.
  • CRM Optimization: Work hands-on with CRM and help desk software, identifying and implementing improvements to enhance efficiency and user experience.

**Requirements:**

  • Experience: 3-4 years of experience working with CRM systems, including hands-on experience with CRM or help desk software (e.g., Salesforce, Zoho, HubSpot, Zendesk).
  • Industry Knowledge: Preferably experience in the Electric Vehicle (EV) industry or a related field, with an understanding of customer needs and challenges in this space.
  • Communication: Excellent verbal and written communication skills; ability to articulate complex information to both technical and non-technical stakeholders.
  • Problem-Solving: Strong problem-solving skills, with the ability to handle customer complaints and escalations professionally and effectively.
  • Leadership: Proven experience in leading and motivating a team, fostering collaboration, and driving performance.
  • Technical Skills: Comfortable using CRM software, help desk platforms, and basic analytics tools.

**Estimated Salary:** ₹40 Lakh - ₹60 Lakh per annum.



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