SAP CRM Technical Consultant

6 months ago

Mumbai, India Tech Data Advanced Private Limited Full time

Job Purpose:

We are looking for a bright, motivated and switched on IT SAP Technical Consultant to support the deployment and development of TD SYNNEX SAP CRM system. As a core member of the CRM team this role will be instrumental in supporting digital transformation projects by deploying, supporting and enhancing SAP CRM throughout the global organization.

The team is currently developing several solutions regarding AI which increased the volume of enhancements and developments required. The support of these type of solutions it just starting and will only increase with time.

Responsibilities:

The main focus will be supporting new enhancements and developments

Development of API/Webservices

Some tasks will also involve to support the rollout implementation of the current solution / template to different countries in APJ region and EMEA

Provide support on the working hours of APJ for the SAP CRM systems which are used in multiple European countries and APJ region. The current solution has thousands of active users. This includes solving technical issues assigned to the CRM team and often involves the analysis of complex production issues which may traverse multiple systems in the highly integrated IT landscape

Support digital transformation projects with designing and building enhancements across the toolset that meet business requirements

Support rollouts of SAP CRM into new business areas and teams

Develop, test, and promote patches, fixes, and enhancements to the production environment as per the change control guidelines

Communicate effectively with the client to identify business needs, issues, and requirements, and evaluate business solutions as required

Code analysis and problem identification to accelerate developments

Knowledge transfer to trainers, subject matter experts, and other consultants

Provide occasional support outside of normal working hours for month-end, P1 issues, system maintenance, and GoLives

Deliverables as assigned by the stream lead

Knowledge Skills and Experience

Strong ABAP development and code debugging skills

2-5 years experience

SAP CRM process and system configuration knowledge

Analytic skills for problem solving

Customer orientation behavior and good communication skills

Ability to work in an international environment and a team split across the world

Fluency in the English language

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

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