Customer Technical Support Engineer
3 days ago
SDK - Customer Support Developer
We are looking for an experienced and motivated SDK Developer to join our Network Technology team. In this customer-facing role, you will support Cisco’s Silicon One™ SDK and work closely with internal development teams and customers. The ideal candidate is a strong communicator with exceptional debugging skills, ready to tackle complex issues under pressure.
Who You'll Work With
You will collaborate with Cisco’s Silicon One™ team and be part of our global network of developers. As part of the Customer Support team, you’ll interface with customers to solve complex SDK-related problems, ensuring smooth operations and excellent service.
What You'll Do
● Engage in the programming and troubleshooting of Linux/C++ SDKs for Cisco Silicon One™-based devices.
● Analyze customer-reported issues, reproduce bugs, and implement fixes using advanced debugging techniques.
● Interact directly with customers, providing high-quality support to diagnose and troubleshoot issues.
● Perform code analysis, review logs, and trace issues to provide actionable solutions.
● Conduct unit testing and integration testing as part of the debugging and troubleshooting process.
● Use techniques such as breakpoints, binary search, memory debugging, and core dump analysis to solve problems.
● Collaborate with Cisco R&D teams to escalate issues and ensure seamless integration between hardware and software.
● Maintain version control for debugging purposes and isolate external dependencies.
Who You Are
● Proficiency in developing/debugging SDKs or device drivers using C++.
● Strong debugging skills, including log analysis, usage of logging/tracing, core dump examination, and static analysis.
● A minimum of 5+ years of experience in software engineering and debugging.
● Excellent communication skills, with the ability to interact confidently with customers and stakeholders.
● Ability to work under pressure, maintain composure, and deliver solutions in time-critical customer-facing situations.
● Experience with network processors, particularly Cisco's Silicon One, is a plus.
● Basic familiarity with SONiC is preferred but not required.
● Knowledge of network protocols (Ethernet, TCP/IP) and communication protocols (I2C, SPI, USART, PCI) is a plus.
Preferred Qualifications
● Experience with SONiC, SAI, and ASIC SDKs is an advantage.
● Experience with Makefiles, Linux environments, and ARM microcontrollers.
● Familiarity with additional programming languages such as Python and tools like SWIG.
● Ability to conduct code reviews and optimize performance through integration with different Cisco systems.
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