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Cse (Customer Support Executive)

4 weeks ago

Mohali district Punjab, India Rapid Job Sountions Full time

**Job description Job Title**:Customer Support Executive (US Shift)

**Location**: Mohali, Punjab

**Salary Range**:₹17,000 - ₹20,000 per month

**Job Type**: Full-time

**Shift Timings**:6 pm to 3 am IST

We are looking for a Customer Support Executive to join our team in Sangli, Maharashtra.

The role requires a professional who is patient, empathetic, and passionately communicative, as you will be responsible for handling customer inquiries and ensuring customer satisfaction.

**Key Responsibilities**:
**Problem Resolution**:Identify, investigate, and resolve customer issues while maintaining a positive relationship with the customer.

**Product Knowledge**: Maintain a strong understanding of the company's products and services to provide accurate information and support to customers.

**Documentation**: Record and maintain detailed records of customer interactions, inquiries, complaints, and feedback in the company's CRM system.

**Follow-Up**: Follow up with customers to ensure their questions and issues are fully addressed and resolved.

**Feedback Management**: Escalate complex issues and feedback from customers to relevant internal teams for further assistance.

**Team Collaboration**: Work closely with other team members to ensure a seamless customer experience and support the overall success of the department.

**Shift Flexibility**:Adapt to shift changes, including holidays and weekends, as required by the business needs.

**Compliance**:Adhere to company policies, procedures, and industry regulations, ensuring data privacy and confidentiality.

**Requirements**:
**Education**: A bachelor's degree or equivalent experience in customer service or a related field.

**Experience**: Previous experience in customer support or a related role preferred.

**Communication Skills**: Excellent verbal and written communication skills in English.

**Problem-Solving Skills**: Strong analytical and problem-solving abilities.

**Time Management**: Ability to manage time effectively and prioritize tasks.

**Teamwork**:Collaborative attitude and ability to work effectively with a diverse team.

**Job Type**:Full-time**US shift** Supplemental Pay:Shift allowance Education:Higher Secondary(12th Pass) (preferred) Language:English (Required

Pay: ₹10,242.05 - ₹26,194.96 per month

Schedule:

- Day shift

Supplemental Pay:

- Shift allowance

**Experience**:

- total work: 1 year (preferred)

Work Location: In person