Customer Support Executive
3 months ago
**Responsibilities**
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and services information to customers
Approach expected customers and give a presentation on current projects and services
Research required information using available resources
Document all call information according to standard operating procedures
**Skills**:
- English Proficiency, Communication Skills, Customer Service, Customer Relationship Management (CRM) and Customer Support
Education: Bachelor's (preferred)
Experience: - Business development: 1 year (preferred)
Lead generation: 1 year (preferred)
- Total work: 1 year (preferred)
Sales: 1 year (preferred)
Incentive Plans.
Supplemental pay
Overtime pay - Yearly bonus
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹9,857.09 - ₹40,243.24 per month
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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