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Customer Support Executive
1 month ago
**Job role**: Customer support executive
**About the Role**:
As a Customer Support Executive, you will be the first line of defence for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.
**Responsibilities**:
- Research and provide accurate and helpful information to users regarding the app's features and functionalities.
- Escalate complex issues to the appropriate team when necessary.
- Document user interactions and maintain detailed records for future reference.
- Continuously learn about the software and its updates to stay current with user needs.
- Identify trends in user feedback and suggest improvements to enhance the user experience.
- Contribute to a positive and supportive company culture.
**Qualifications**:
- Minimum BBA/BSc or equivalent experience in customer service.
- Strong problem-solving and analytical skills with the ability to identify and resolve user issues effectively.
- Excellent written and verbal communication (English) skills with a clear and concise approach.
- Ability to work independently and as part of a team in a fast-paced environment.
**Salary**: ₹20,000 - ₹28,000 per month
**Schedule**:
Early morning shift (5 AM to 2PM)
**Application Question(s)**:
Are you an Immediate joiner?
**Experience**:2-3 years (preferred)
Pay: ₹20,000.00 - ₹28,000.00 per month
Schedule:
- Day shift
- Morning shift
**Education**:
- Bachelor's (preferred)
Work Location: In person