Schneider Electric | Deputy Manager Primary Technical Support | mohali district
2 weeks ago
Job Title: Deputy Manager Primary Technical Support
Location: Mohali Punjab
Work Experience: 3-8 yrs
Working Days: 6 days
Education Qualification: Bachelor’s degree in Electrical/Electrical & Electronic/Instrumentation Engineering
Job Description:
Job Description for Primary Technical Support Engineer (Electrical Distribution)
Key Responsibilities:
- Responsible for providing technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to customers on all available channels (ex:Toll Free phone, email, chat, web) and prioritizing customer’s support needs.
- Resolve technical requests from customer for product and solutions effectively within fixed timeframe.
- Understand, evaluate, and reproduce received technical questions, determine the causes and convey the solution to reported problem.
- Creating and managing knowledgebase based on validated solutions.
- Ready to assist on onsite intervention when solving non-standard or critical issues.
Core Competencies:
- Minimum 3-8 years of hands on experience in Field Services, Maintenance, Electrical Testing, Installation and commissioning, Projects of all LV products (Breakers, Motor Control Center, Metering Products, Power Factor Correction, Industrial communication, and Networking etc).
- Knowledge on EcoStruxure Power Monitoring Expert, EcoStruxure Power Scada operation, SoMove, Ecoreach, ION software, Modscan, Easergy Studio and numerical relays.
- Understanding of various Industrial Communication network such as Modbus, Modbus TCP/IP RIO, CAN Open, Profibus, Ethernet/IP and Client Server Architecture.
- Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
- Basis knowledge of MS-office.
- Excellent communication skills (Oral & Written) and ability to interact with global customers.
- Excellent problem solving and data analytical approach.
- Excellent team player.
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mohali district, India Schneider Electric Full timeJob Title: Deputy Manager Primary Technical Support Location: Mohali Punjab Work Experience: 3-8 yrs Working Days: 6 days Education Qualification: Bachelor’s degree in Electrical/Electrical & Electronic/Instrumentation Engineering Job Description: Job Description for Primary Technical Support Engineer (Electrical Distribution) Key Responsibilities: ...
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Deputy Manager Primary Technical Support
2 weeks ago
Mohali district, India Schneider Electric Full timeJob Title: Deputy Manager Primary Technical Support Location: Mohali Punjab Work Experience: 3-8 yrs Working Days: 6 days Education Qualification: Bachelor’s degree in Electrical/Electrical & Electronic/Instrumentation Engineering Job Description: Job Description for Primary Technical Support Engineer (Electrical Distribution) Key Responsibilities: ...
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Deputy Manager Primary Technical Support
2 weeks ago
Mohali district, India Schneider Electric Full timeJob Title: Deputy Manager Primary Technical SupportLocation: Mohali PunjabWork Experience: 3-8 yrsWorking Days: 6 daysEducation Qualification: Bachelor’s degree in Electrical/Electrical & Electronic/Instrumentation EngineeringJob Description:Job Description for Primary Technical Support Engineer (Electrical Distribution)Key Responsibilities:Responsible for...
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Deputy Manager Primary Technical Support
2 weeks ago
Mohali, India Schneider Electric Full timeJob Title:Deputy Manager Primary Technical SupportLocation:Mohali PunjabWork Experience:3-8 yrsWorking Days:6 daysEducation Qualification:Bachelor’s degree in Electrical/Electrical & Electronic/Instrumentation EngineeringJob Description:Job Description for Primary Technical Support Engineer (Electrical Distribution)Key Responsibilities:Responsible for...
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Deputy manager primary technical support
2 weeks ago
Mohali, India Schneider Electric Full timeJob Title: Deputy Manager Primary Technical SupportLocation: Mohali PunjabWork Experience: 3-8 yrsWorking Days: 6 daysEducation Qualification: Bachelor’s degree in Electrical/Electrical & Electronic/Instrumentation EngineeringJob Description:Job Description for Primary Technical Support Engineer (Electrical Distribution)Key...
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