Business Development Executive
2 days ago
Job Title: Senior Business Development Executive - Retention
Location: Hybrid
Department: Student Relations
Reports To: Head - Customer Support
Job Type: Full-Time
Languages: Multi lingual (Tamil , English) with Hindi speaking skills.
Job Summary:
We are seeking a highly motivated and skilled Senior Executive - Retention to join our
team.
The ideal candidate will be responsible for supporting our Retention and Renewals
department which is primarily focused on maintaining and increasing customer loyalty
and contract renewals for products or services by effectively achieving daily set targets.
Here are some key responsibilities, skills, and qualifications typically associated with
this role:
Key Responsibilities:
1. Client Relationship Management: Build and maintain strong relationships with
existing clients to understand their needs and challenges.
2. Retention Strategy Development: Develop and implement strategies for client
retention and renewal, analyzing customer behavior and feedback to enhance
experience.
3. Sales Forecasting: Utilize data analytics to forecast renewal outcomes and
identify potential retention risks among clients.
4. Cross-Functional Collaboration: Work closely with the Academic Coordination
team to align efforts and improve customer satisfaction.
5. Account Management: Oversee accounts and ensure successful resolution of
any issues to promote long-term engagement and attainment of set revenue
goals
6. Negotiation: Handle renewal negotiations to secure contracts effectively while
ensuring client satisfaction and profitability.
7. Performance Analysis: Monitor retention metrics and provide reports and
insights to senior management on performance, trends, and opportunities for
improvement.
8. Training and Support: Provide training and support to junior staff in retention
tactics and customer engagement strategies.
Skills:
● Strong interpersonal and communication skills
● Ability to analyze market trends and customer data
● Negotiation and conflict resolution skills
● Proficiency in CRM software and analytics tools
● Strategic thinking and problem-solving abilities
● Customer-centric approach
Qualifications:
● Bachelor's degree in Business Administration, Marketing, or a related field
(Master’s preferred)
● Several years of experience in business development, sales, or account
management, with a focus on retention
● Proven track record of meeting or exceeding retention and renewal targets
● Familiarity with the specific industry the company operates in (e.g., tech, finance)
Additional Details:
- Employees are expected to work any five days of the week according to the scheduled roster.
- Since this is an individual contributor role, each executive is responsible for following up with their customers, even on weekends or holidays.
- Flexibility in work schedules is preferred for this role.
Shift - 5 days (Rotational) - (Saturday & Sunday also working)
Shift between 11 AM - 8 PM
Package 5LPA
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