Customer Engagement Manager
2 months ago
Company:
Mahindra Electric Automobile Limited Responsibilities & Key Deliverables Customer Complaints Management & Social Media (Online Reputation Management) 1. Follow the processes on Customer complaints Management in Dealer & Regional office fraternities2. Monitor Turn Around Time (TAT) for Resolution3. Take ownership for key critical organisational reputation influencing situations4. Internal Escalation - Highlight Opportunities for Error and Escalate Real time5. Immediate connect with customers in case of any thermal incidents Manage Customer relationships 1. Professionally, courteously and respectfully interact with customers to provide a consistent premium customer experience building dealer after sales loyalty2. Act as SPOC to manage EV customer relationships for High profile customers3. Work on Intello poor feedback4. Manage the Unscheduled visits / WH customers and there concerns5. Manage relationships with key clients (corporates/governemnt customers & fleet) Field Support 1. Real time Field Support on Key concerns (handling approach)2. Monitor Repeat Escalations and discuss solutions 3. Perform RCA (Root Cause Analysis) and share insights across RBMs, ZBMs, PVT, & Incidentology 4. Work in close coordination with CX teams on ground Senior Management Escalations1. Real time alerts on Senior Management Escalations Interdepartmental Feedbacks and Connects Product Planning | Marketing | Sales | Service | Technical teams etc. Others 1. Upgrade knowledge of EV products and services and provide inputs to sales & service capability teams.Experience4-8 yearsIndustry PreferredAuto 4-wheeler (preferred) with CRM ProfilesCan explore luxury OEMs/ Consumer durables, Technology - Customer Care, Airlines, Hospitality, eCommerce - customer support Qualifications Background in Customer Service/Customer experience, Project Management or similar (Auto experience preferred)Exposure to Customer Care(GET + 2/3 years with intention to move in Customer Engagement can be considered)General Requirements-
Customer Engagement Manager
2 weeks ago
Mumbai, Maharashtra, India Abbott Full timeAt Abbott, we are seeking a highly skilled Customer Engagement Manager to join our team. This role will be responsible for executing the customer engagement strategy for assigned areas in alignment with the Global Customer Experience (GCX) strategy and business priorities.The ideal candidate will have a strong background in customer experience, marketing,...
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Customer Engagement Manager
2 months ago
Mumbai, India Abbott Full timeAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines. Our goal is to improve the lives of more than 3 billion people by decade's...
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Customer Engagement Manager
2 weeks ago
Mumbai, Maharashtra, India Abbott Full timeAbout AbbottAt Abbott, we're committed to improving the lives of millions of people around the world. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines.About the PositionWe're seeking a highly skilled Customer Engagement...
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Customer Engagement Manager for GTI
4 weeks ago
Mumbai, Maharashtra, India APM Terminals Full timeCustomer Engagement Manager Job DescriptionAs the Customer Engagement Manager for APM Terminals' Gateway Terminal India, you will play a pivotal role in leading operational and commercial port administration. You will act as the primary point of contact for customers, ensuring the delivery of exceptional service and addressing any issues related to products...
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Customer Engagement Manager
5 months ago
Nariman Point, Mumbai, Maharashtra, India Mapro Ventures Ltd Full timeBuild customer engagement ensure service delivery Resolve customer issues Recover dead customers This is a active service job **Job Types**: Full-time, Permanent Pay: ₹21,000.00 - ₹33,965.03 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus - Yearly...
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Customer Engagement Specialist
2 weeks ago
Mumbai, Maharashtra, India Aarav Global Products & Services Pvt. Ltd. Full timeCompany OverviewAarav Global Products & Services Pvt. Ltd. is a pioneering information technology and services company that delivers innovative business solutions to enterprises worldwide. With a strong presence in the IT Services and IT Consulting industry, the company operates with a commitment to excellence, driven by a talented team of...
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Customer Engagement Specialist
7 days ago
Mumbai, Maharashtra, India HBS - Hiringlabs Business Solutions Full time**Job Overview**At HBS - Hiringlabs Business Solutions, we are seeking a skilled Customer Engagement Specialist to join our team. As a Telecaller, you will be responsible for engaging with potential customers over the phone in a professional manner.**Key Responsibilities**Utilize excellent communication skills to understand customer requirements and provide...
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Senior Manager
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Mumbai, Maharashtra, India Leanplum Full timeAbout CleverTapCleverTap is the world's #1 retention cloud that helps app-first brands personalize and optimize all consumer touchpoints to improve user engagement, retention, and lifetime value.Our platform is powered by TesseractDBTM, the world's first purpose-built database for customer engagement, offering both speed and economies of scale.CleverTap is...
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Customer Engagement Specialist
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Customer Engagement Specialist
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Mumbai, Maharashtra, India Talent Vision Full timeWe are seeking a skilled Customer Engagement Specialist to foster strong relationships with key clients and drive business growth through strategic partnership development.Main Responsibilities:Develop and maintain profitable relationships with key customers to increase sales and customer satisfaction.Lead the relationship management of customers handled by...
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Customer Engagement Representative
7 days ago
Mumbai, Maharashtra, India Call For Jobs Full timeKey Responsibilities:Engage with customers through continuous interaction, capturing interaction details accurately and completely.Handle calls following defined standards.Resolve customer queries accurately.Promote Digital Banking services for a superior customer experience.Profiling customers to aid cross servicing of Bank products.Log and resolve...
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Customer Engagement Specialist
6 days ago
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Strategic Customer Engagement Leader
6 days ago
Mumbai, Maharashtra, India NielsenIQ Full timeJob DescriptionAt NielsenIQ, we are looking for a skilled Strategic Customer Engagement Leader to autonomously contribute to analysis that resolves specific customer concerns. This role serves as a bridge between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to customer requirements on business and...
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Marketing Director for Customer Engagement
2 weeks ago
Mumbai, Maharashtra, India Thermo Fisher Scientific Full timeMarketing Program Development:Design, implement, and optimize marketing strategies to promote the "One Thermo Fisher" proposition, driving business growth and customer engagement.Develop segmentation, targeting, and positioning strategies for specific customer segments, leveraging data-driven insights and market research.Create and manage marketing...
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Engagement Manager
3 months ago
Mumbai, India Blackbuck Insights Full timeDo you like solvingtechnical challenges through innovative technologyAt BlackbuckInsights (BBI) we hire great minds who can embrace technology toinnovate and build. We are always on the lookout for individualswho are thrilled by the idea of developing solutions features andservices as finished products while managing ambiguity andsuperpaced projects. If this...
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Engagement Manager
2 months ago
Mumbai, India Blackbuck Insights Full timeDo you like solving technical challenges through innovative technology At Blackbuck Insights (BBI) we hire great minds who can embrace technology to innovate and build. We are always on the lookout for individuals who are thrilled by the idea of developing solutions features and services as finished products while managing ambiguity and superpaced projects....
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Engagement Manager
4 weeks ago
mumbai, India Blackbuck Insights Full timeDo you like solving technical challenges through innovative technologyAt Blackbuck Insights (BBI) we hire great minds who can embrace technology to innovate and build. We are always on the lookout for individuals who are thrilled by the idea of developing solutions features and services as finished products while managing ambiguity and superpaced projects....
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Customer Engagement Specialist
2 weeks ago
Mumbai, Maharashtra, India Raveone Consultants Full timeWe are seeking a Customer Engagement Specialist to join our team at Raveone Consultants in Mumbai. This role involves making invitation calls to potential students for our academy, requiring strong communication skills and the ability to achieve targets in a telecalling environment.Key ResponsibilitiesOutbound Calls: Make calls to potential clients and...
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Customer Engagement Executive
5 months ago
Mumbai, India KEEV Full timeCustomer Engagement Executive -KEEV makes algorithmic trading simple for you. Usually, you might need to invest in infrastructure and write tons of code to perform any kind of automated trading. But with us, you can do all this in a few clicks on KEEV. That’s not all, we also help you backtest and optimise your trade strategies, which you can further run...
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Customer Engagement Specialist
5 days ago
Mumbai, Maharashtra, India Savvy Search Full timeJob Title: Telecaller ExecutiveAbout the Role:As a Telecaller Executive at Savvy Search, you will be responsible for generating leads, scheduling appointments, and promoting our products and services through outbound calls, helping drive sales and customer engagement.Key Responsibilities:Initiate outbound calls to potential customers and promote our products...