Assistant Manager-WFM- Commercial
6 months ago
Assistant Manager-WFM- Commercial
You are Responsible for:
- To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end.
- Work on required documentation/ system flows in FK system for processing the payouts.
- Ensure accurate validation of OSP billing workings & getting timely billing approvals (from Biz Fin) for invoice generation.
- Timely creation & tracking of PR/PO requests ensuring required documentation in place for processing of OSP pay outs.
- Reporting & tracking of purchase order, invoice & payments for CX OSP partners.
- Co-ordinate with Biz Fin for getting the open purchase order & requests closed in ERP upon processing of OSP payments.
- Following up with FK Vendor Help Desk (VHD) & Accounts Payable (AP) team ensuring on-time payments to CX partners.
- Understand the learning’s from the Monthly Billing and translate the learnings into Operational planning and Contractual terms and conditions
To succeed in this role – you should have the following:
- 2-3 years of experience in WFM after Graduation (or) 1-2 years of experience after Post-Graduation in Management (MBA or PGDM).
- Should have experience and proficiency in working with Outsourced partners in the areas – Commercials, Billing, Invoicing.
- Excellent understanding of Contact centre Operational metrics, Commercial models, process flows in invoicing partners, would be desirable.
- Should have excellent relationship management, analytical and communication skills.
- Excellent written & verbal communication skills.
- Proficient in MS Office specifically working in spread sheets.
- Prior experience in managing or handling temp staff operations & billing
-
Assistant Manager-WFM- Commercial
6 months ago
Bengaluru, India Flipkart Full timeAssistant Manager-WFM- Commercial You are Responsible for: To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in FK system for processing the payouts. Ensure accurate validation of OSP...
-
Manager-WFM- Commercial
6 months ago
Bengaluru, India Flipkart Full timeManager-WFM- Commercial You are Responsible for To work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in the Fk system for processing the payouts. Ensure Monthly accruals on Billing are provided to Finance team...
-
Assistant Manager-WFM
6 months ago
Bengaluru, India Flipkart Full timeAssistant Manager-WFM About the team: The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost and experience. You...
-
Assistant Manager
1 month ago
Bengaluru, India Vimerse Infotech Inc Full timeNote :- Only Apply If you have 8+ Yrs Exp in WFMPosition - Assistant Manager (WFM)Location - Whitefield , BangaloreSUPERVISORY RESPONSIBILITIES:Supervise, coach and motivate Call Center agents and Team Leads to develop a high level of customer service to meet our Associate expectations and support company initiativesEvaluate the performance of direct reports...
-
Real Time Analyst
5 months ago
Bengaluru, India AWS India - Karnataka - D11 Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.At AWS, we’re looking to hire a Real-Time Analyst (RTA) to be part of the AWS Support Engineer Community Workforce Management...
-
Commercial Operations Manager
2 weeks ago
Bengaluru, Karnataka, India Flipkart Full timeJob Title: Commercial Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Commercial Operations Manager to join our team at Flipkart. This role is responsible for overseeing the commercial operations of our outsourcing partners, ensuring seamless billing, invoicing, and payments processes.Key Responsibilities:Develop and...
-
Commercial Assistant
6 months ago
Bengaluru, India DSM-Firmenich Full time**Commercial Assistant** **Bangalore,** **Hybrid,** **CL S -12** At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace. **Your key responsibilities** - Manage all commercial data (MDM requests, CMIRs, prices and price conditions, M&L notices, product portfolio,...
-
Real Time Analyst, BizOps
5 months ago
Bengaluru, India Amazon Web Services India Private Limited Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted platform....
-
Bengaluru, India The Indian Garage Co. Full timeJob Role : Commercial Reconciliation SpecialistDepartment : Commercial ReconciliationJob Description :Styleverse Lifestyle Private Limited is seeking a meticulous and experienced Commercial Reconciliation Specialist to join our team. This role is crucial for ensuring the accuracy and integrity of financial transactions and commercial operations within our...
-
Bengaluru, India The Indian Garage Co. Full timeJob Role: Commercial Reconciliation SpecialistDepartment: Commercial ReconciliationJob Description:Styleverse Lifestyle Private Limited is seeking a meticulous and experienced Commercial Reconciliation Specialist to join our team. This role is crucial for ensuring the accuracy and integrity of financial transactions and commercial operations within our...
-
Bengaluru, India The Indian Garage Co. Full timeJob Role: Commercial Reconciliation SpecialistDepartment: Commercial ReconciliationJob Description:Styleverse Lifestyle Private Limited is seeking a meticulous and experienced Commercial Reconciliation Specialist to join our team. This role is crucial for ensuring the accuracy and integrity of financial transactions and commercial operations within our...
-
Bengaluru, India Carrier Commercial Refrigeration Full timeRole:DXP – CMS Product Owner, Digital TechnologyLocation:Bengaluru, Karnataka, IndiaContract type:Full timeIntroduction to Role:The DXP – CMS Product Owner will be part of Carrier Commercial Refrigeration (CCR) Digital Center of Excellence and will report to the Service & Commercial domain Digital Service Lead. The position is responsible for the...
-
Bengaluru, India Carrier Commercial Refrigeration Full timeRole:Scrum Master for SF/CSLocation:Bengaluru, Karnataka, IndiaContract type:Full timeIntroduction to Role:The Digital Technology Scrum Master / Project Manager will be part of Carrier Commercial Refrigeration business unit (CCR) Salesforce Center of Excellence and will report to the Digital Sales and Service Lead. The position provides leadership and...
-
Bengaluru, India The Indian Garage Co. Full timeJob Role: Commercial Reconciliation SpecialistDepartment: Commercial ReconciliationJob Description:Styleverse Lifestyle Private Limited is seeking a meticulous and experienced Commercial Reconciliation Specialist to join our team. This role is crucial for ensuring the accuracy and integrity of financial transactions and commercial operations within our...
-
Commercial Assistant
6 months ago
Bengaluru, India Cortis LifeSciences Full time**Responsibilities** - Manage obligations to suppliers, customers, and third-party vendors - Reconcile financial statements - Prepare, send, and store invoices - Contact clients and send reminders to ensure timely payments - Submit tax forms - Identify and address discrepancies - Report on the status of accounts payable and receivable - Update internal...
-
Commercial Loan Servicing Manager
3 weeks ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout This Role:At Wells Fargo Bank, we're seeking a highly skilled Commercial Loan Servicing Manager to join our team. As a key member of our organization, you'll be responsible for servicing commercial real estate loans, providing direct customer service, and acting as the primary contact for loan inquiries.Main Responsibilities:Service commercial real...
-
Commercial Assistant
6 months ago
Bengaluru, Karnataka, India Cortis LifeSciences Full time**Responsibilities** - Manage obligations to suppliers, customers, and third-party vendors - Reconcile financial statements - Prepare, send, and store invoices - Contact clients and send reminders to ensure timely payments - Submit tax forms - Identify and address discrepancies - Report on the status of accounts payable and receivable - Update internal...
-
Workforce management analyst
3 weeks ago
Bengaluru, India Randstad Enterprise Full timeWe're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore !About Us:Randstad Enterprise Group is dedicated to maximizing business value for our...
-
Ama Commercial Assistant
8 months ago
Bengaluru, Karnataka, India Levi Strauss & Co. Full time**Responsibilities**: - Monitor the progress of expansion initiatives; provide weekly status of the sales pipeline, and the expansion timeline. Maintain accurate records of potential Partners. - Analyze market trends and competition to identify opportunities for market expansion. Proactively research and seek industry and market knowledge. - Assist...
-
Bengaluru, India The Indian Garage Co. Full timeJob Role : Commercial Reconciliation SpecialistDepartment : Commercial ReconciliationJob Description :Styleverse Lifestyle Private Limited is seeking a meticulous and experienced Commercial Reconciliation Specialist to join our team. This role is crucial for ensuring the accuracy and integrity of financial transactions and commercial operations within our...