Real Time Analyst, BizOps

5 months ago

Bengaluru, India Amazon Web Services India Private Limited Full time
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted platform. Offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Premium Support provides global technical support to a wide range of customers using as they build mission-critical applications on top of services. Premium Support Global Business (Biz Ops) is a diverse team that provides the underlying infrastructure (tools, people planning, and processes) to enable decision-making to ensure business success and is seeking an experienced Real Time Workforce Analyst.

Key job responsibilities
Key job responsibilities
•Intraday real time monitoring of performance service levels and backlog for all queues, agents, teams, and sites in a 24/7 operation environment
•Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
•Communicate and call out changes to incoming contact patterns to operations and the broader WFM team in real time
•Support changes within routing profiles
•Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy and core KPI’s
•Review and process tickets assigned to the WFM team that require real-time assistance to different stakeholders
•In partnership with the Operations and WFM teams, the RTA monitors and reports on the execution of corrective/preventive changes to plans, in order to achieve KPIs

A day in the life
At AWS, (Real-Time Analyst) to be part of the AWS Premium Support Community. As a member of the AWS Premium Support team you will be at the forefront of this transformational technology assisting a global list of companies. The RTA will be a part of Workforce Management team and will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams internal.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS WFM team Mission Statement: Providing our customers with direction and global insight to drive operational excellence. Business Operations (BizOps) is an adaptable decision support mechanism that enables Support Engineers (SE) to maximize customer experience by improving business efficiency and effectiveness in order to achieve objectives. We will accomplish this by: Injecting a regular cadence of reviews and inspections, bringing consistent focus to the organization’s goals Defining the global standardization and implementation of processes by providing the right mechanisms to meet customer demand, Identifying areas of opportunity and providing actionable insights

BASIC QUALIFICATIONS

- Bachelor's degree in an analytical or business field, or comparable business experience with some technical background
- 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar; 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst
- Knowledge of Excel at an advanced level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

PREFERRED QUALIFICATIONS

- Proactively gather the right data from appropriate sources and implement effective resolutions, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
- Ability to prioritize and meet tight deadlines
- Proven ability to build and maintain relationships with key stakeholders to ensure shared objectives are met

  • Real Time Analyst

    5 months ago

    Bengaluru, India AWS India - Telangana Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted platform....

  • Real Time Analyst

    5 months ago

    Bengaluru, India AWS India - Karnataka - D11 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.At AWS, we’re looking to hire a Real-Time Analyst (RTA) to be part of the AWS Support Engineer Community Workforce Management...

  • Real-World Evidence Analyst

    6 months ago

    Bengaluru, India Rohini IT Consulting LLP Full time

    Job OverviewReal World Evidence Analyst (Mid-Level) needed, located in Bangalore. This is a Full-Time role with Remote and Hybrid options. The company has 2-10 employees and belongs to the IT Services and IT Consulting industry.Qualifications and SkillsData AnalysisStatistical ModelingHealthcare ResearchEpidemiologyDatabase ManagementData...

  • Real Estate Salesperson

    2 weeks ago

    Koramangala, Bengaluru, Karnataka, India Thavarool Real Estate Full time

    The Sales Executive (Real Estate) will be responsible for driving property sales by building relationships with potential buyers, presenting real estate offerings, and guiding clients through the buying process. This role involves understanding the local property market, identifying customer needs, and delivering tailored property solutions to meet their...

  • Advocate - Real Estate

    2 weeks ago

    Carmelram, Bengaluru, Karnataka, India For Real Estate Industry Full time

    **Female Advocate with Real Estate and Corporate Experience** **Only applicants from Bangalore and willing to work from our office will be considered.** **Kannada language is must. (Read, Write)** **Experience Level**: 5 to 8 years only **Salary Range**: 6 to 11 Lacs per annum. **Responsibilities**: **Legal Advisory Services**: - Provide expert legal...

  • Professional Real Estate Business Developer

    2 weeks ago

    Bengaluru, Karnataka, India Real Estate Cafe Full time

    Company Overview:Real Estate Cafe is a leading real estate firm that offers innovative solutions to its clients. We are committed to providing exceptional service and creating opportunities for growth.Salary: The estimated salary for this position is ₹500,000 - ₹700,000 per annum, depending on experience.Job Description:This is an exciting opportunity to...

  • Real Estate Investment Research Analyst

    7 days ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    Job TitleA Real Estate Investment Research Analyst is sought to join our team at BHIVE Workspace.Job DescriptionBHIVE Workspace is a leader in revolutionizing enterprise-grade managed offices and coworking spaces. We are currently seeking a highly motivated and detail-oriented individual to fill the position of Real Estate Investment Research Analyst. This...

  • Senior Software Engineer

    2 weeks ago

    Bengaluru, Karnataka, India AMEX Full time

    OverviewWayfair, one of the world's largest online destinations for the home, is seeking a highly skilled Senior Software Engineer to lead our real-time decision platform team. This role will be based in Bangalore, India, and will require collaboration with cross-functional teams to deliver scalable and efficient solutions.Job DescriptionWe're looking for an...

  • Workforce Management Real Time Analyst

    3 weeks ago

    Bengaluru, India Conduent Business Services Full time

    Job Description: Processing and approval (in consultation with WFM Intraday Management) of tickets and requests within IEX Webstation or any other WFM ticketing tool from operation to WFM regarding (preferred) changes to the published schedule . Monitors employee performance against work schedules and real-time productivity through...

  • Real-Time Embedded Software Engineer

    3 weeks ago

    Bengaluru, India LeCo Consulting Private Limited Full time

    Company DescriptionLECO Consulting is a Mechatronics Engineering firm based in Bengaluru, specializing in Mechanical, Embedded, and Electro-Mechanical solutions for industries like Rail, Automotive, Aerospace, and Heavy Machinery. With expertise in CAD/PLM software, we offer design solutions from product modeling to Mechanical Design and Reverse Engineering....

  • Real-time embedded software engineer

    7 days ago

    Bengaluru, India LeCo Consulting Private Limited Full time

    Company DescriptionLECO Consulting is a Mechatronics Engineering firm based in Bengaluru, specializing in Mechanical, Embedded, and Electro-Mechanical solutions for industries like Rail, Automotive, Aerospace, and Heavy Machinery. With expertise in CAD/PLM software, we offer design solutions from product modeling to Mechanical Design and Reverse Engineering....

  • Real-Time Embedded Software Engineer

    3 weeks ago

    Bengaluru, India LeCo Consulting Private Limited Full time

    Company DescriptionLECO Consulting is a Mechatronics Engineering firm based in Bengaluru, specializing in Mechanical, Embedded, and Electro-Mechanical solutions for industries like Rail, Automotive, Aerospace, and Heavy Machinery. With expertise in CAD/PLM software, we offer design solutions from product modeling to Mechanical Design and Reverse Engineering....

  • Real-Time Embedded Software Engineer

    3 weeks ago

    Bengaluru, India LeCo Consulting Private Limited Full time

    Company DescriptionLECO Consulting is a Mechatronics Engineering firm based in Bengaluru, specializing in Mechanical, Embedded, and Electro-Mechanical solutions for industries like Rail, Automotive, Aerospace, and Heavy Machinery. With expertise in CAD/PLM software, we offer design solutions from product modeling to Mechanical Design and Reverse Engineering....

  • Real-Time Embedded Software Engineer

    3 weeks ago

    Bengaluru, India LeCo Consulting Private Limited Full time

    Company Description LECO Consulting is a Mechatronics Engineering firm based in Bengaluru, specializing in Mechanical, Embedded, and Electro-Mechanical solutions for industries like Rail, Automotive, Aerospace, and Heavy Machinery. With expertise in CAD/PLM software, we offer design solutions from product modeling to Mechanical Design and Reverse...

  • Real Estate Investment Analyst Opportunity

    2 weeks ago

    Bengaluru, Karnataka, India Arena Investors I Quaestor Advisors Full time

    Job SummaryArena Investors I Quaestor Advisors seeks a skilled Real Estate Investment Analyst to join our team. As a key member of our investment team, you will be responsible for analyzing and evaluating real estate investment opportunities.About the RoleThe successful candidate will have a minimum of 1-2 years of experience in real estate advisory or...

  • Market Research Analyst Manager

    3 weeks ago

    Bengaluru, Karnataka, India OnePaper Research Analyst PVT LTD Full time

    About UsOnePaper Research Analyst PVT LTD is a leading company in the financial services industry.Job DescriptionWe are seeking an experienced Market Research Analyst Manager to join our team. As a key member of our research department, you will be responsible for overseeing market research projects, analyzing data, and providing guidance to junior team...

  • Real-Time Data Processing Expert

    3 weeks ago

    Bengaluru, Karnataka, India Ahvi Infotech Full time

    About the RoleWe are seeking a highly skilled Kafka Developer to join our team at Ahvi Infotech. The ideal candidate will have a strong background in Apache Kafka, Java, and distributed systems, with hands-on experience in building and optimizing Kafka-based applications.As a Kafka Developer, you will be responsible for creating high-performance and reliable...

  • Senior Investment Analyst

    1 week ago

    Bengaluru, Karnataka, India CapitaLand Full time

    CapitaLand seeks an experienced Senior Investment Analyst to join its Investment & Asset Management team. The successful candidate will play a key role in analyzing and structuring new investment opportunities, as well as managing existing assets within the assigned portfolio.ResponsibilitiesPrepare comprehensive financial models to support investment...

  • Real Estate Valuation Professional

    6 months ago

    Bengaluru, India DesCon Ventures Real Estate Services Private Limited Full time

    DesCon Ventures is an ISO 9001:2015 Certified Integrated Full-service Real Estate Consultancy providing Investment Advisory, Building Design, Project Management, Valuation, Asset Management, Master Planning and Infrastructure Planning services. **Position: Real Estate Valuation Professional** A dynamic professional equipped with knowledge and experience in...

  • Real Estate Valuation Professional

    6 months ago

    Bengaluru, India DesCon Ventures Real Estate Services Private Limited Full time

    DesCon Ventures is an ISO 9001:2015 Certified Integrated Full-service Real Estate Consultancy providing Investment Advisory, Building Design, Project Management, Valuation, Asset Management, Master Planning and Infrastructure Planning services. **Position: Real Estate Valuation Professional** A dynamic professional equipped with knowledge and experience in...