Workforce Management Real Time Analyst

4 days ago

Bengaluru, India Conduent Business Services Full time

Job Description:

  • Processing and approval (in consultation with WFM Intraday Management) of tickets and requests within IEX Webstation or any other WFM ticketing tool from operation to WFM regarding (preferred) changes to the published schedule .
  • Monitors employee performance against work schedules and real-time productivity through applications.
  • Processing attainment exceptions in the schedule of the CSR.
  • Informs employees and/or supervisors about schedule changes.
  • Processing and operationalize changes to the schedule, directed and/or initiated by WFM Intraday Management and inform when required the CSRs or Operational Supervisors about these changes
  • Communicates actual performance & productivity of employee KPIs to operational leaders to promote the achievement of KPI targets.
  • Performs all other duties as assigned

Job Requirements:

  • Effective operational language proficiency of Business English and any other required languages to perform the job (e.g. the language of the business location)
  • Basic proficiency of mathematical and analytical skills
  • Advanced proficiency of communication skills
  • Strong collaboration skills
  • Basic computer skills and elementary proficiency and knowledge of MS Office (Word, Excel and Outlook) and Windows/Mac OS X
  • Ability to focus on performance and results, and to act accordingly
  • Knowledge of and/or experience with WFM systems, preferably NICE IEX
  • Knowledge of the COPC methodology
  • Result-oriented collaboration
  • Knowledge of general contact center processes
  • Result-oriented collaboration
  • Knowledge of general contact center processes
  • Elementary knowledge of the complete WFM process, specific calculations, procedures, tools and terminology
  • Advanced proficiency and knowledge of MS Office (Excel)
  • Effective communication & feedback

  • Real Time Performance Analyst, Operations

    3 weeks ago

    Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time

    About the RoleThe Real Time Analyst will be part of the AWS Premium Support Community, working closely with the Operations and Workforce Management teams to ensure effective management of incoming and outbound phone, chat, and email volume. This role will be responsible for real-time monitoring of service levels and site performance, ensuring that our...

  • Real Time Performance Analyst

    3 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    Job SummaryWe are seeking a skilled Real-Time Analyst to join our AWS Support Engineer Community Workforce Management team in AWS India - Karnataka - D11. As a key member of the team, you will be responsible for monitoring, measuring, and analyzing operational performance and progression metrics in real-time, utilizing our Workforce Management (WFM) systems...

  • **Global Workforce Optimization Specialist**, **Cloud Service Delivery Manager**, **IT Operations Analyst, Real Time**

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time

    About the RoleThe AWS Premium Support team is seeking an experienced **Real Time Analyst** to join our global workforce management team. As a Real Time Analyst, you will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume.Key...

  • Real Time Analyst

    5 months ago

    Bengaluru, India AWS India - Telangana Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted platform....

  • Real Time Operations Analyst

    4 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. As a Real Time Analyst, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless...

  • Real Time Operations Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time

    About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Premium Support team. As a key member of our Workforce Management team, you will be responsible for real-time monitoring of service levels and site performance to ensure effective management of incoming and outbound phone, chat, and email volume.Key Responsibilities:Intraday...

  • Real Time Analyst

    1 month ago

    Bengaluru, Karnataka, India AWS India - Telangana Full time

    About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Premium Support team. As a key member of our Workforce Management team, you will be responsible for real-time monitoring of service levels and site performance to ensure effective management of incoming and outbound phone, chat, and email volume.Key ResponsibilitiesMonitor and...

  • Real Time Operations Analyst

    1 month ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management team. As a Real Time Analyst, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless execution of...

  • Real Time Analyst, Business Operations

    4 weeks ago

    Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time

    About the RoleAs a Real Time Analyst, you will be part of the AWS Premium Support team, responsible for real-time monitoring of service levels and site performance. You will work closely with the Operations and WFM teams to ensure effective management of incoming and outbound phone, chat, and email volume.Key Responsibilities Monitor and analyze real-time...

  • Real Time Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India AWS India - Telangana Full time

    About the RoleThe Real Time Operations Analyst will be responsible for monitoring and reporting on the performance of our customer service teams in real-time. This includes tracking key performance indicators such as service levels, adherence, and shrinkage. The ideal candidate will have experience working in a contact center environment and be proficient in...

  • Workforce management analyst

    2 days ago

    Bengaluru, India Randstad Enterprise Full time

    We're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore !About Us:Randstad Enterprise Group is dedicated to maximizing business value for our...

  • Workforce Management Analyst

    3 months ago

    Bengaluru, India Randstad Enterprise Full time

    We're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as aWorkforce Management AnalystinBangalore !About Us:Randstad Enterprise Group is dedicated to maximizing business value for our clients...

  • Real Time Operations Analyst

    4 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. As a Real Time Analyst, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless...

  • Real Time Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    Job Title: Real Time AnalystAbout the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. The selected candidate will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols.Key...

  • Real Time Operations Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time

    Job DescriptionAmazon Web Services (AWS) is seeking a highly skilled Real Time Analyst to join our Premium Support team. As a Real Time Analyst, you will be responsible for monitoring and analyzing real-time performance data to ensure optimal service levels and efficiency metrics.Key Responsibilities:Monitor and analyze real-time performance data to identify...

  • Workforce Management Analyst

    3 months ago

    Bengaluru, India Randstad Enterprise Full time

    We're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore!About Us:Randstad Enterprise Group is dedicated to maximizing business value for our clients...

  • Workforce Management Analyst

    3 months ago

    Bengaluru, India Randstad Enterprise Full time

    We're Hiring: Workforce Management Analyst at Randstad Enterprise Group Are you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore ! About Us: Randstad Enterprise Group is dedicated to maximizing business value for our...

  • Real Time Analyst

    5 months ago

    Bengaluru, India AWS India - Karnataka - D11 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.At AWS, we’re looking to hire a Real-Time Analyst (RTA) to be part of the AWS Support Engineer Community Workforce Management...

  • Workforce management analyst

    2 weeks ago

    Bengaluru, India TalentBridge Full time

    Job Title: Workforce Management (WFM) AnalystLocation: Pattandur Agrahara, Whitefield Road, Bengaluru (Onsite)Job Summary:We are looking for a Workforce Management Analyst (WFM) to analyze data from Excel to monitor workforce utilization, productivity, and attrition trends.This role involves tracking utilization, analyzing attrition, and providing actionable...

  • Workforce Management Analyst

    2 weeks ago

    Bengaluru, India TalentBridge Full time

    Job Title: Workforce Management (WFM) AnalystLocation: Pattandur Agrahara, Whitefield Road, Bengaluru (Onsite)Job Summary:We are looking for a Workforce Management Analyst (WFM) to analyze data from Excel to monitor workforce utilization, productivity, and attrition trends.This role involves tracking utilization, analyzing attrition, and providing actionable...