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Commercial Loan Servicing Manager
1 month ago
At Wells Fargo Bank, we're seeking a highly skilled Commercial Loan Servicing Manager to join our team. As a key member of our organization, you'll be responsible for servicing commercial real estate loans, providing direct customer service, and acting as the primary contact for loan inquiries.
Main Responsibilities:- Service commercial real estate loans, including construction and problem loans, and may include commercial real estate agency loans
- Provide direct customer service and acts as primary servicing contact for the loan
- Support less experienced loan administrators in providing resolutions of inquiries and complaints
Detailed Job Description:
You will determine appropriate course of action and conduct investigative steps to fully identify customer issues. Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team. Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction.
You will review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input. Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage.
Requirements:
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Salary:$80,000 - $110,000 per year, depending on location and experience. We offer a competitive salary package, along with opportunities for career growth and professional development.