Customer Service Manager for Home Loans
2 days ago
About the Job
We are seeking an experienced Customer Service Team Lead to join our team and lead our customer service operations in the home loan vertical. The successful candidate will have a proven track record of delivering high levels of customer satisfaction and managing teams effectively.
Key Responsibilities:
- Lead and oversee a team of customer service executives in the home loan vertical
- Monitor and manage customer interactions to ensure high levels of satisfaction and quick issue resolution
- Act as the point of escalation for complex customer service issues and ensure effective problem-solving
- Develop and implement strategies to improve customer service processes and enhance team performance
Requirements
- Proven experience in Home Loans and Customer Support roles
- Strong customer satisfaction and service management skills
- Excellent communication and interpersonal abilities
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